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Everything posted by smile71

  1. Sorry I couldn't update my earlier post in time, because I have been out of coverage area (internet coverage). Indeed, my brother received the license information, after he had a live chat with one of ESET Agents in the US. Anyway, thanks to all of you for the help.
  2. Thanks for responding to my post. My brother didn't buy the product from the Japanese website, but rather purchased it from the US site. I am wondering if the ticket will be routed to the Japanese distributor. But anyway, I am waiting to see the status of the ticket. Thanks once again.
  3. My brother resides in Japan, and he bought ESET Multi-Device Security Home Office Edition (Download version) last week, on the 8th September, 2015. This Product is meant for me, as I requested him to buy it for me. He received an email to confirm the order, and also received a second email which suppose to include the link to download the product, with the license information. Surprisingly, the email came without the license information. Therefore, I sent a support ticket on the 11th September, 2015 with the information he used to purchase the product, and he received an automated email same
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