Labsy

Well, I have access to my BUSINESS ACCOUNT where all licenses are stored, and from there I have access to PROTECT CLOUD. So I guess I do not have MSP Account, but my top resseller does. So he should create compaines for me? Will ask him. Thanx!

Thanx, I thought it is the way.... but it is a bit annoying, because installer and endpoint product in this case say, they are licensed on MY compnay, instead to END-USER's company. I am a kind of un-official sub-reseller, aka I buy from official reseller, then I have few dozens of my customer's companies which I manage. Wondering, how did MY COMPANY get there on the list?

Hi @IggyPop, thank you very much, your explanation puts some broken ends together in my mind. Of which main point is that (lightweight) installer with agent only, can upon deployment on client's computer afterwards - depending on policy - download and (silently, in the background, without user interventioin?) install (by policy) choosen security product, so there is no need to pack the cesurity product into installer itself. This makes perfect sense to me. Maybe just a sub-question as you mentioned Dynamic Groups: In PROTECT CLOUD console I have COMPANIES, but under those I cannot create new company, just new Dynamic Group. Only MY OWN company is there, but if I re-sell products to another company, how and where can I add NEW COMPANY? ....or should I just create TAGS for new companies?

Sorry, obviously I did not explain my question well enough. I am asking about the differnece, if you prepare installer via Protect cloud WITH versus WITHOUT "Security Product". Because I can install only "Management Agent", but as far as I understand, "Agent" does not protect from viruses, malware etc. So what's the point of making installer for endpoint, which only has Agent? Furthermore, ESET technician told me I onl need to select checkbox beside "Managment Agent" and I should not select "Security Product" not "Disk Encryption", and endpoint will be fully protected. That's what I do not understand - does Agent offer any kind of protection? Os is Security Product a must-have for the protection of endpoint? Meaning, ESET technician taught me wrong?

Hi Marcos, thank you. What I forgot to mention is that one of ESET technicians prepared some installer for me and he said, there is no need to check "Security Product" checkbox when creating installer, which broke my understanding of concept. Does in case when installer only has AGENT checked, but no Security Product checkbox, then after installation endpoint somehow automagically downloads and installs security product as well?

Hi, In Protect Cloud I am creating installers for end-user's PCs, Laptops and Servers. Ok, I can imagine difference between PC and Server product, but installer offers me an option to create installer for Agent only or/and for Security product. I do not understand this concept - are both needed on endpoints, or just an Agent?

Hi, After being computer engineer and System admin for 35 years, I get confused with new products from time to time. Mostly because organization logic is not clera to me. And with ESET is just the case right now. I am totally lost in those Cloud consoles, but it is just design, which I consider very unclear, hard for quick overview...but that's probably just me and my oldfashioned waay of thinking. What bothers me technically now is DEPLOYMENT to end-users' computers and servers. So if somebody can point out to some good video or documentation to read, or explain briefly to me, I will apprecaite it very much: What do I need to deploy to end-user's computer, AGENT or ENDPOINT product, or both? And if I have a choice of either, what's the difference? I want to create, in general, these type of installers: a.) MANAGED via Coud Console b.) MANAGED via Cloud Console, but with less restrictions (RDP in, FTP and VPN out...) c.) SELF-MANAGED, but still reporting to Cloud Console What do I need to create in general for those? Different POLICIES for Endpoint, for AGENT, or for both? Do I need to create POLICY for every customer and every license separately, or can I reuse them for all customers? I am a reseller, so for now I only have 3 companies, but in the future there will be 50+ of them,so I want to et started right. In PROTECT Cloud console there are COMPUTERS. In tree-like navigation I can see COMPANIES...but I cannot create new companies, so all installers show as they are build for MY COMPANY (Reseller). How do I add companies there? I can only add New Dynamic group: Thank you all for explanation.