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21jags

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Posts posted by 21jags

  1. HI

     

    We have client with 200 user and we created the era agent installer batch file for same. We use apache http proxy link in the URL.

     

    User don't have the admin rights and have limited internet connectivity. Batch  file required admin rights for execution.(The admin can't go to every PC for the installation). The client is asking in version 5 they able to to push the client antivirus without any issue but version 6 is some how degraded in this scenario. 

     

    Is there any setting that we can do in the batch so it execute without any admin rights.

     

    Or there is any other alternate method.  

  2. Hi,

     

    10-15 customer complain is that the Update does not take place automatically for premium version. And created the same scenario at our end.And found the result to be same. We have to update VBSD manually.

     

     post-8497-0-46125000-1453883597_thumb.jpg

     

    We have created the schedule for update after every 6hrs but still have to do updated manually. 

     

    Kindly suggest us the solution. 

  3. We have created the rules to block all site and allow specific sites but that does not work. Reset the setting to default and block the sites. At last we reinstall the Eset smart security. We have check the blocking using parental control but this too does not helped. we have created the setting at our end and tried to use the same on system. 

     

    some of the logs has been attached: sysinspector, process monitor,settings.

    SysInspector-ACER-PC-151203-174002 webconsole.zip

    ProcessMonitor.zip

    settings.xml

  4. I'm the owner of the cyber cafe and around 40 to 50 customer daily complain same issue out of which most of them are photographer. May i know when you all going to release the integrated version.Hope the problem is fixed in next release. 

     

    mine work would be deducted by 30-40% if you all resolve the issue. 

     

    it is not possible for us to run or fix each and every pen drive daily. And some of the customer brings the corrupted pen drive and complains that it was caused due to ESET.

     

    Hope you understand my  situation. 

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