tkrombach

We have ESET Protect Cloud installed on all our company laptops and activated Full Disk Encryption this year in case one of the laptops gets stolen. Well, the first laptop has been stolen today. How should we proceed to deactivate the licence without unlocking the PC or activating a decryption of the harddrive? Should we just go on the computer details and deactivate the products? Thanks for any help.

It is a HP Probook laptop. It supports legacy booting. I tried activating it but did not get another result.

I just opened a ticket and added the boot screen error picture in the ticket. When I boot normally I get the Metadata signature error. When I try to boot from USB it takes some time but then I get a bluescreen with an error that file signature could not be validated. I tried disabling Secure Boot but then I just get the HP logo on the screen and boot does not proceed (I waited for 1h and there is no activity on the USB stick). I'll see how the ticket will proceed.

So we have not been able to make the USB stick work on this laptop. We tried creating it on several different machines and each time we get the digital signature error. We'll try to open a ticket to see if ESET can help us recover this disk, since it contains important data.

We have an issue with a HP laptop that started encryption with FDE. It did a restart now it does not boot, error message is reason code 2, meta data signature is not correct. We created a recovery file from the Protect Cloud Console and created a USB stick with the encryption recovery tool. When I try to boot from this key the laptop shows an error message: Your PC/Device needs to be repaired The digital signature for this file couldn't be verified File: \windows\system32\boot\winload.efi Error code: 0xc0000428 I have tried creating another stick and restarting several times. Is there anything else I can do to create a bootable USB drive? Else, is there another way to decrypt this volume?