JP999

nevermind i just installed antivirus only, i don't like the firewall anyway and it's just dead weight to me as I disabled it always in favor of windows firewall which doesn't bother me all the time. Yes maybe i bought the wrong product because buying something from eset is such a challenge, in previous years it took me hours to just find a way to be able to get apayment processed, then this years it's wrong product. Probably due to poor and unclear labeling, or maybe i got temporarily blind, who knows...

Then how come I was able to update Smart Security on my laptop with it (has Windows installed) for several months without a problem? It doesn't surprises me the least though, that I got a MAC licence instead of a Windows one, considering I always had problems with ESET's checkout process year after year after year.... I thought this finally this was the year that I didn't have to deal with that , but not it seems like it was an illusion that I lived in for a while. Please send me a new licence that's for Windows, like what I ordered. Oh and p.s. this is the drop in the bucket, I won'r be renewing my ESET licence after this. I am tired of these issues every year again. It's cost me way more in time then the purchase price itself.

P.S. I'm noticing I also get an error now sometimes. it happens when I press F5 to open ESET advanced options... It sais ESET MAIN GUI err and that is has to be shut down (Windows error).

Ok, sent

Hi, I UNinstalled Smart Security on my laptop and then Installed it on my PC (to use it there instead). But it's not working... The licence is valid when I check with "verify licence validity", but when I try to update I get a user / password error. I completely removed the installation from my laptop, so that can't be the problem. I even used this method after uninstallation: hxxp://kb.eset.nl/esetkb/index?page=content&id=SOLN2289. So I'm sure it's completely gone. Why is my user / pass not working? Please fix this! Or tell me how to... I always have problems with ESET. In previous years I also had problems with purchasing, and now again I'm wasting hours of my time with something that should go smooth! Oh and I already tried this also: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2879. And I did this: hxxp://support.eset.com/en_EN/kb2213/ And oh p.s. I'm in the Netherlands now but purchased the licence in the Philippines, just saying in case that could be it.