PPQ
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Posts posted by PPQ
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I'm trying out Emsisoft Emergency Kit (EEK) right now as an on-demand scanner which uses BitDefender definitions. Are the BD definitions different from/better than ESET (ESS) definitions? Have also tried out HitmanPro, Zemana and some other on demand scanners. Do these other solutions have definitions that are better then ESET? Is there anything to be gained by trying to run a secondary, on-demand, malware solution along with ESET? If so, which one(s)?
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When I open Waterfox and Synchredible (a file sync program I use) a HIPS warning screen pops up asking what to do.
The pop up says "An application (Waterfox) or (Synchredible) is trying to access the registry (AutoConfigURL)
It asks to click on Allow or Deny with the following options:
Ask every time
Remember until application quits
Create rule and remember permanently
Why is this showing and what option should I choose?
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My Banking and Payment Protection isn't launching anymore. When I first installed SS9 it ran as intended, now it opens a small window quickly and then dissapears with out launching.
When I first installed SS9 and first launched bank protection it told me to launch it using Internet Explorer instead of my default Edge browser, which I did and it worked just fine. Now I can't get Bank Protection to launch at all...
I'm also having problems with SS9 not scanning my emails or for spam, I've had another post up for a week now, with zero help.
What's up with ESET? I've been running with ESET for as long as I can remember, probably 10 years, and have never had any issues. Now it's one issue after another... Is the problem ESET SS9? or is it Windows 10 compatibility issues? I'd love some clarity and direction, but I'm afraid this post will be ignored like my other one too.
I'm so frustrated I'm ready to just go buy Norton, and try and get a refund for SS9...
Kosd: Thanks for reporting this. I'm having similar and other problems with the Banking protection.Please give ESET a chance to investigate then fix it, and they will.
Don't go to Norton or another malware solution. Since you've been with ESET for quite a long time you will soon find you wont be satisfied with any other protection and come back to ESET anyway (I speak from experience). A non-optimum installation of ESET is still better than a fully functioning version of any other vendor out there.
Some of the problems with ESET (and many other quality, honorable software providers) lately stems from Microsoft stupidity and arrogance where companies like ESET have to wait and then react to to Microsoft foolishness and poor implementation of their updates.patches and "improvements".
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I do think you should work with customer care on the issue, but from a purely self-support perspective to help users, we do have the following KB article if you choose to disable BPP:
How do I disable Banking & Payment protection in ESET Smart Security/ESET NOD32 Antivirus?
Also, regarding opening in a new window, it's not recommended to use the BPP for regular browsing (some of the reasons that Marcos mentioned), which could confuse people if it ran in the existing window (meaning, users may not know if they are running in BPP or not).
Thank you, I've passed this info to our engineers. It should be fixed via an automatic update probably tomorrow (Monday).
Thank you for your help on getting this fixed.
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The login URL is https://www.chase.com/(Chase Bank).
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The problem is happening when using the regular (unsecured) Chrome browser and trying to log into my mega bank or local credit union. ESET BPP is set to launch secure browser for these banks. Chrome browser initiates the login and then the BPP kicks in and starts another login simultaneously giving two logins at the same time, then the error messages appear.
The solution is to just open the ESET BPP browser, bypass the regular Chrome browser, and login from there for online banking. Haven't had any problems since proceeding this way.
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If you don't want to use Banking and Payment protection, you can disable it. A secured browser must open in a new window, otherwise also all other add-ons and plug-ins would be loaded, some of which may pose a security risk.
If you are having issues with a particular bank site, please report it to customer care and they'll be happy to assist you with pinpointing the issue.
Thanks for the reply and info Marcos. I will try to contact customer care about this.
I'm still wondering though how is Webroot able to have a secure (MRG-Effitas award winning) session without having to launch a new window?
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I'm really not liking the banking protection in ESS 9. The biggest thing I don't like about it is that a new secured browser window is opened (in Chrome) on top of the other Chrome windows that may already be opened. It makes for a confusing mess.Also, sometimes the secured banking window does not open (or is even offered) when I log into my mega bank (Chase). When the secured window does work there have been a good number of times I receive username/password error messages, or I have to receive a text from the bank so they will recognize my computer.Conversely/strangely, ESET banking protection seems to work reliably, for the most part, when I log into my small, local credit union, haven't had too many problems.I'd like to see ESET take a lesson from Webroot on this banking protection stuff. Webroot doesn't need to launch a separate new window for its banking protection to work, it protects from the get-go in the browser that is open/being used. They must know what they're doing because they received the prestigious MRG-Effitas award for banking protection.ESET, please go back to the drawing board and get rid of the new secured browser window/tab that needs to open and just copy how Webroot does it.
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I'm considering converting my wife's website over to WordPress but have been reading that WP sites are easy to hack/infiltrate. There is a company named Sucuri (https://sucuri.net/website-antivirus/)%C2'> makes an antivirus to protect WP websites.
Is this website protection any good/a good idea? Does it cause website slowdown/downtime?
Does anyone have an opinion on this?
Is this something ESET could offer in the future?
I would go with ESET over anyone else for security and protection.
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I am new to ESET, recently installed Smart Security 8 on two older PC's. Both are running Windows 10 Home, Office 2016 with Outlook for email. Right now, ESS is set at all defaults. Should I consider tweaking some settings such as scheduled or idle time scans, enable PUA detection, document protection, program updates, etc.?I am not a knowledgable power user and there are a lot of settings that can be modified.Are there any settings that can/should be changed from defaults (that won't cause problems or preformance hit) or is staying with all default settings good enough?Can I also run Malwarebytes Pro concurrently with ESS for an extra layer of protection?
Banking & Payment Protection Whitelist
in ESET Internet Security & ESET Smart Security Premium
Posted
How do I add LastPass to BPP (I already use it in Google Chrome)?
Am using EIS 11.0.144.0
When I try to add LastPass as an extension from the extensions list or go to the LastPass website in the BPP browser to add it,
will get 'CRX_FILE_NOT_READABLE'." error message.