Omrraer

Personally I would delete every infectious trace ESET finds. Since this is adware it is not as difficult as a rootkit so it won't be as hard to remove. So what I would do is go to the location of the infection and scan it with ESET (I would probably scan the whole Spigot folder). That should be enough to trigger a threat alert from Nod32.

Marcos unfortunately to my knowledge no ESET product has the ability to restore the damage done by malware. What I would suggest they do is if they use ESET SysInspector see what has changed on the system and remove the malware that way. If they don't try running a full system scan with ESET that should catch the infection and remove it. Then from there if they have backups of the machines, assuming it is a network because the customer is using Endpoint Security, restore the backups. If they don't they can try restoring the extensions for all their saved files one-by-one and delete and reinstalling all their infected software. Hope this helps!