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  1. Same GraphQL errors on a VM with 2 processors and 4GB of RAM. I believe this is some sort of Tomcat9/JVM issue in Debian, because it's now happening on a system which meets all the requirements for ESET's Recommended server size for a 10,000 machine deployment. I'm going to open a trouble ticket with ESET, as I'm under the gun in getting a customer using this new server.
  2. Hello ESET Forums, I'm pretty sure now after several installs that what I'm experiencing is a memory exhaustion issue with tomcat9/java. Specifically with Java's GraphQL library which is what builds I'm guessing these large multi paged queries to the webconsole. My virtual machines have 2CPUs and 2GB of ram with swap. What I'm seeing is that the second I add TLS/SSL into the mix, the GraphQL/Java process grows beyond what the process likes in terms of speed and then none of the queries work any longer. Without TLS the GraphQL/Java process has JUST enough working set memory without h
  3. Hey ESET and Forum folks. I'm going through the install again with a fine toothed comb, and VERY CAREFULLY reading the documentation. I believe I have somehow MISSED a TINY little step somewhere which is clobbering this install. I'm back at a fully functional ESET Protect Server with WebConsole install and everything is working. I also believe that I somehow clobbered something ESET needs, when I dove deep into tomcat9's SSL/TLS howto. I'm going to use a server.xml <Connection entry patterned after the KB6721 settings, and I'm going to put the PKCS12 keystore under /etc/
  4. YES! That's right. I bumped into the same issue. On the MySQL Server setup of the guide here: https://help.eset.com/protect_install/80/en-US/installation_linux.html?mysql_configuration.html Specifically: On the initial MySQL install on Debian, and in your instance on Ubuntu, if you look in your /etc/mysql/my.cnf at least on my system, there is no [mysqld] entry in the distributions my.cnf ! The guide says add these items to your my.cnf under the [mysqld] section. The guide should amend this and say: "If you do not have these directives in my.cnf yo
  5. Hey FunkyBlue, In my instance, I use as the MySQL host since it's on the same machine. In that case, I didn't create the erauser beforehand. I arbitrarily picked the username erauser, so it would be unique from other db users. You could specify --db-user-username=ladygaga and the installer will create a MySQL user named ladygaga with full access to the MySQL database era_DB. If the script/installer can connect successfully to the MySQL instance with MySQL's root user, it SHOULD be able to create a DB, then add that user you've specified to that DB as full access. I th
  6. Hiya FunkyBlue, I believe I had this issue too when I was attempting to get ERA installed on Debian. The initial server install script connects to the empty MySQL server, then using MySQL's framework SHOULD create an ERA database user. I've installed ESET Protect 8 now three times, and sometimes it uses the MySQL ROOT user to make db queries to era_db, and other times it used the user it created on the install to make those queries! I think I've cracked the code to wit: sudo ./server-linux-x86_64.sh \ --skip-license \ --db-type="MySQL Server" \ --db-driver="MySQL ODBC 8.0
  7. Hey ESET Forums! I've been trying to deploy ESET Protect on Debian 10 x64 for a few days now. I believe I'm ALMOST there. I've got the Server, MySQL, ODBC, Tomcat9, AGENT, and WEBApp installed. It works after following the Linux Deployment guide, there are a few gotchas in the ODBC installation on Debian, the instructions cover Ubuntu fine, but for Debian, you just have to untar the ODBC and drop the libraries manually where they need to go then refresh with ldconfig. My problem is, that after following the install the default instance of Tomcat9 that ESET uses is then un-encry
  8. I finally got ERA 6.0 installed, and I noticed the ESET Remote administration component is on the server now. I don't want any antivirus on the server itself, and would like to remove the ESET Remote Administration software from the server since I don't intend to manage the server from ERA6. Can this be removed without breaking ERA6 or any other parts of the ESET Server?
  9. Hello, I just recently purchased ESET NOD32 with the remote administrator option. I'd like to deploy the endpoint clients with the remote administrator. Although I cannot install the Remote Administrator. It hinges on the fact that it cannot seem to create the SQL database. A little backstory. We have a vascular hand scanner app that stores hand scans of employees in a Microsoft SQL database. So we're running Microsoft SQL Express 2012, I didn't want ESET Remote administrator installing SQL express, so I figure I'd manually create the database. If I MANUALLY create era_db, and
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