DMBittar
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Posts
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Posts posted by DMBittar
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33 minutes ago, itman said:
I would open a support request with the Eset Brazilian partner you purchased the license from since the update problem is stating there is an issue with your license.
I did, but support requests from my local reseller usually takes some days to be answered when it is answered, a time I shouldn't have to wait.
Besides, I can't understand why the AV itself says the license is valid, ESET Home says the license is valid, but the updater says otherwise in contrast to the other products.
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25 minutes ago, peteyt said:
Have you tried using the Eset uninstaller tool in safe mode then reinstalling. This makes sure all eset files get removed
https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
If this is the computer that the lower tier product was on just wondering if something has been left behind. The uninstall tool may fix that if it's the case
I just tryed it upon your suggestion but it didn't work. No updates after reinstalation.
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4 minutes ago, peteyt said:
Could be because it's new but I'd expect it to work straight away.
Where did you purchase from? If it's the official Eset site it should be fine but if its from somewhere like Amazon it could be a scam i.e a license that's been bought for 1 device but sold on illegally to multiple users.
I bought from the oficial ESET reseller here. The license was sent straight to ESET Home. And as you can see by the screenshots the AV recognised the license and instaled it. It just errors when updating.
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2 minutes ago, itman said:
Reboot your PC and see if the update problem goes away.
No, it doesn't. I already tried this.
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Hi there!
As I wanted to try ESET LiveGuard and couldn't upgrade my license I bought a new one. However, after installing I can't update the modules.
I already tryed every suggestion on ESET's site. I removed and reinstalled. I cleaned te update cache. I checked the not use proxy. I reinstalled again and I still can't update. Also, I don't have any other AV installed.
At first it just said it couldn't update the modules. Now it sais I don't have a valid license. However, it sais I don't have a valid license only when I try to update the modules. As you can see in attached screenshots the license is recongnised by the AV and the produc is activated, but the update does not recognise the license.
How can I fix this?
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On 1/15/2022 at 10:19 AM, Gonzalo Alvarez said:
Hi,
That license doesn't exist. Perhaps you mistype a character.
Hi Gonzalo. This is the License Public ID as shown in ESET Home. I didn't mistyped it, I just copied from ESET Home and pasted it here.
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26 minutes ago, Gonzalo Alvarez said:
Hi,
No.
The public ID is just that, a sequence to find you in ESET Systems, cannot be use to activate or track you in any way by outsiders. That's why we ask for that data in particular.Oh, I had miss undestood it. Here it is: 3AH-7SX-A93.
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Isn't it risky to put my license Id in public like this?
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What about buying straght from ESET without a reseller?
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This is the site I bought the product and they were the ones who said I can't upgrade.
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Hi there!
I got in touch with my local reseller and they said I can't upgrade either unless it is in time for license renovation, which isn't right now. So I either keep using what I have now or buy a new license and just loose the time for the license I already have.
So, one more question. How do I buy directly from ESET without the use of a local reseller so I can avoid dealing with the local resellers and their limitation? Would it be ok to buy with a VPN if needed?
Thanks again.
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Hi there!
I own a ESET Internet Security license for 5 devices that is still good for almost 1,5 year. However I'd like to upgrade my license to the new ESET Smart Security Premium. On top of that I want to increse my device limit from 5 to 10, but without loosing the amount I've already paid.
How can I upgrade my license?
I can't find it in ESET's site.
Thanks a lot,
- Daniel Bittar.
Can't update the product
in ESET Internet Security & ESET Smart Security Premium
Posted
Well, just as an update, it just worked. I did nothing else nor have I received an reply from ESET but all of a sudden it started working.