I am pretty much in the same boat as DanAvni. The manual does not explain how to properly populate these fields. For example SpamHaus has multiple return codes.. both in the 127.0.0.x range and in the 127.0.1.x range. Am I supposed to create an entry for each of these codes??
How do I know if ESET is querying the DNSBL correctly? For Example I see an email was flagged as "Retained" but if I query SpamHaus, it is found on the DNSBL.. So why was the email retrain if it was on the RBL??
I have opened many requests via ESET's online ticketing system. Then wondering why I never get a response I look at my eset logs, and the ESET responses are getting flagged as spam via ESET..
The Worse part of this whole thing.. Is as I am typing this.. I just watched an email from XXX domain get flagged as "ON DNSBL (100%)" then 6 rows up in the log, the SAME email, to another person in the company gets retained as "Generic Spam Indicator (57%)" "Retained".. So 3 of the 4 recipients did not get the email, because it was on a DNSBL, but yet the 4th recipient did get the email, because ESET "Retained" it.. I don't understand why..
As I am typing I am watching "URL XXXX is on DNSBL (55%)" and then the next logged item, same domain "URL XXXX is on DNSBL (67%)" why would the same domain show two different scores??
How can I get more detailed logging as to why some emails from domain X are getting flagged as "on DNSBL" and the same domain's are getting set to "Generic Spam Indicator" and being retained??