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pipboy3000

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    ERA Agent installation on Mac OS X terminal failed

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by pipboy3000

    I'm using Putty ver 0.67 to remotely connect to all devices. The same command works on other machines, so I can't see how this could be a problem. Is there any command to manually start the agent from the terminal?

     

    I have reported this many moons ago, but at the time our ERA Server was running on Windows 7, so the environment was not stable. It has been moved to virtual appliance since, but the problems still keeps coming back. At the time (probably May - June) I was told that there's a bug in the agent for Mac OS X. 

     

    I have ERA Installation log available:

    2016-Nov-29 16:34:38 Information: installationcheck: Initialized logging to /tmp/erainstall.log
2016-Nov-29 16:34:38 Information: installationcheck: Output redirected to /tmp/erainstall.log
2016-Nov-29 16:34:38 Information: installationcheck: Created temporary directory /tmp/erainstall
2016-Nov-29 16:34:38 Information: installationcheck: Package path is ''
2016-Nov-29 16:34:38 Information: installationcheck: Default location is ''
2016-Nov-29 16:34:38 Information: installationcheck: Target volume is ''
ESET Remote Administrator Agent v.6.4.232.0 is already installed
2016-Nov-29 16:34:38 Information: installationcheck: ProductInstanceID loaded from config file /Library/Application Support/com.eset.remoteadministrator.agent//config.cfg (15d93774-1f8a-4aab-8e4f-516bf6356e74)
2016-11-29 16:34:38 Information: LoadInstalledData: Action invoked with:  --db-connectors-dir /Applications/ESET Remote Administrator Agent.app/Contents/Helpers/ --db-path /Library/Application Support/com.eset.remoteadministrator.agent//data.db --db-type SQLite --modules-dir /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ --product-guid 15d93774-1f8a-4aab-8e4f-516bf6356e74 --product-name Agent
2016-11-29 16:34:38 Information: Entering function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetConfigEngineData(const std::string &)
2016-11-29 16:34:38 Information: Leaving function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetConfigEngineData(const std::string &)
2016-11-29 16:34:38 Error: get_config_data: CNativeSqliteResultStream: Prepared statement failed with error code 11 and message: database disk image is malformed
2016-11-29 16:34:38 Information: Missing replication link data in configuration
2016-11-29 16:34:38 Information: LoadInstalledData: Return code: 0
Writing detected values (/tmp/InstallationCheck.plist) ... done
Unloading launchd daemon (com.eset.remoteadministrator.agent) ... done
2016-Nov-29 16:34:38 Information: installationcheck: Removed temporary directory /tmp/erainstall
2016-Nov-29 16:34:38 Information: installationcheck: Output redirection terminated
2016-Nov-29 16:34:38 Information: installationcheck: Moving installation log '/tmp/erainstall.log' to '/Users/Administrator/Library/Logs/Eset/RemoteAdministrator/EraAgentInstaller.log'
2016-11-29 16:34:42.N Information: Installer: *******************************************
2016-11-29 16:34:42.N Information: Installer: Initialized log file: /Users/Administrator/Library/Logs/Eset/RemoteAdministrator/EraAgentInstaller.log
2016-11-29 16:34:43.N Information: Installer: Creating directories...
2016-11-29 16:34:43.N Information: Installer: Created 'config' directory: /Library/Application Support/com.eset.remoteadministrator.agent/
2016-11-29 16:34:43.N Information: Installer: Created 'data' directory: /Library/Application Support/com.eset.remoteadministrator.agent//
2016-11-29 16:34:43.N Information: Installer: Created 'logs' directory: /Library/Application Support/com.eset.remoteadministrator.agent//Logs/
2016-11-29 16:34:43.N Information: Installer: Created 'libs' directory: /Applications/ESET Remote Administrator Agent.app//Contents/MacOS/
2016-11-29 16:34:43.N Information: Installer: Starting install sequence.
2016-11-29 16:34:43.N Information: Installer: Installed version loaded from config-file is: 6.4.232.0
2016-11-29 16:34:43.N Information: Installer: GUID loaded from config-file with value: 15d93774-1f8a-4aab-8e4f-516bf6356e74
2016-11-29 16:34:43.N Information: Installer: Checking installed version ...
2016-11-29 16:34:43 Information: CheckVersion: Action invoked with:  --cert-auth-content ********** --cert-auth-path "" --cert-auth-temp-path "" --cert-content ********** --cert-password ********** --cert-password-is-base64 ********** --cert-path "" --cert-temp-path "" --cert-to-check-password ********** --cert-to-check-path "" --computer-added-uuid "" --computer-group-choice "" --connection-chosen host --current-version 6.4.232.0 --db-connectors-dir /Applications/ESET Remote Administrator Agent.app/Contents/Helpers --db-path /Library/Application Support/com.eset.remoteadministrator.agent///data.db --db-scripts-dir /Library/Application Support/com.eset.remoteadministrator.agent///_tmp_db_scripts --db-type SQLite --db-upgrade "" --era-lib-dir /Applications/ESET Remote Administrator Agent.app// --hostname 10.16.1.10 --initial-static-group "" --installed "" --installed-version 6.4.232.0 --log-sequence-id "" --modules-dir /Library/Application Support/com.eset.remoteadministrator.agent///Modules/ --port 2222 --product-guid 15d93774-1f8a-4aab-8e4f-516bf6356e74 --product-name Agent --replication-interval "" --server-cert-temp-path "" --upgrade "" --webconsole-hostname "" --webconsole-password ********** --webconsole-port "" --webconsole-use-domain "" --webconsole-user ""
2016-11-29 16:34:43 Information: CheckVersion: Set output property: P_VERSION_STATUS = REPAIR
2016-11-29 16:34:43 Information: CheckVersion: Return code: 0
2016-11-29 16:34:43.N Information: Installer: Parsed output property: arg_version_status=REPAIR
2016-11-29 16:34:43.N Information: Installer: Loading correct GUID...
2016-11-29 16:34:43 Information: LoadCorrectProductGuid: Action invoked with:  --cert-auth-content ********** --cert-auth-path "" --cert-auth-temp-path "" --cert-content ********** --cert-password ********** --cert-password-is-base64 ********** --cert-path "" --cert-temp-path "" --cert-to-check-password ********** --cert-to-check-path "" --computer-added-uuid "" --computer-group-choice "" --connection-chosen host --current-version 6.4.232.0 --db-connectors-dir /Applications/ESET Remote Administrator Agent.app/Contents/Helpers --db-path /Library/Application Support/com.eset.remoteadministrator.agent///data.db --db-scripts-dir /Library/Application Support/com.eset.remoteadministrator.agent///_tmp_db_scripts --db-type SQLite --db-upgrade "" --era-lib-dir /Applications/ESET Remote Administrator Agent.app// --hostname 10.16.1.10 --initial-static-group "" --installed REPAIR --installed-version 6.4.232.0 --log-sequence-id "" --modules-dir /Library/Application Support/com.eset.remoteadministrator.agent///Modules/ --port 2222 --product-guid 15d93774-1f8a-4aab-8e4f-516bf6356e74 --product-name Agent --replication-interval "" --server-cert-temp-path "" --upgrade "" --webconsole-hostname "" --webconsole-password ********** --webconsole-port "" --webconsole-use-domain "" --webconsole-user ""
2016-11-29 16:34:43 Information: GetProductGuid: Loading GUID from the database...
2016-11-29 16:34:43 Information: GetProductGuid: Could not read ProductGuid from the DATABASE because of the error: CNativeSqliteResultStream: Prepared statement failed with error code 11 and message: database disk image is malformed
2016-11-29 16:34:43 Information: GetProductGuid: GUID was NOT loaded from the database. Loading GUID from the property...
2016-11-29 16:34:43 Information: GetProductGuid: Final choice of GUID is: 15d93774-1f8a-4aab-8e4f-516bf6356e74
2016-11-29 16:34:43 Information: LoadCorrectProductGuid: Set output property: P_PRODUCT_GUID = 15d93774-1f8a-4aab-8e4f-516bf6356e74
2016-11-29 16:34:43 Information: LoadCorrectProductGuid: Return code: 0
2016-11-29 16:34:43.N Information: Installer: Parsed output property: arg_product_guid=15d93774-1f8a-4aab-8e4f-516bf6356e74
2016-11-29 16:34:43.N Information: Installer: Loading of GUID was successful (new GUID = 15d93774-1f8a-4aab-8e4f-516bf6356e74)
2016-11-29 16:34:43.N Information: Installer: Creating config file: /Library/Application Support/com.eset.remoteadministrator.agent//config.cfg
2016-11-29 16:34:43.N Information: Installer: Config file created
2016-11-29 16:34:43.N Information: Installer: Copying ESET Modules to /Library/Application Support/com.eset.remoteadministrator.agent///Modules/
2016-11-29 16:34:44.N Information: Installer: Reading database status...
2016-11-29 16:34:44 Information: DbCheckConnection: Action invoked with:  --cert-auth-content ********** --cert-auth-path "" --cert-auth-temp-path "" --cert-content ********** --cert-password ********** --cert-password-is-base64 ********** --cert-path "" --cert-temp-path "" --cert-to-check-password ********** --cert-to-check-path "" --computer-added-uuid "" --computer-group-choice "" --connection-chosen host --current-version 6.4.232.0 --db-connectors-dir /Applications/ESET Remote Administrator Agent.app/Contents/Helpers --db-path /Library/Application Support/com.eset.remoteadministrator.agent///data.db --db-scripts-dir /Library/Application Support/com.eset.remoteadministrator.agent///_tmp_db_scripts --db-type SQLite --db-upgrade "" --era-lib-dir /Applications/ESET Remote Administrator Agent.app// --hostname 10.16.1.10 --initial-static-group "" --installed REPAIR --installed-version 6.4.232.0 --log-sequence-id "" --modules-dir /Library/Application Support/com.eset.remoteadministrator.agent///Modules/ --port 2222 --product-guid 15d93774-1f8a-4aab-8e4f-516bf6356e74 --product-name Agent --replication-interval "" --server-cert-temp-path "" --upgrade "" --webconsole-hostname "" --webconsole-password ********** --webconsole-port "" --webconsole-use-domain "" --webconsole-user ""
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_CONNECTION_STATUS = 
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_STATUS = 
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_UPGRADE = 
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_USE_FIRST_USER = 
2016-11-29 16:34:44 Information: Entering function: void Era::Setup::Common::CustomActions::CDatabaseReader::TestConnection(const std::string &, bool)
2016-11-29 16:34:44 Information: Leaving function: void Era::Setup::Common::CustomActions::CDatabaseReader::TestConnection(const std::string &, bool)
2016-11-29 16:34:44 Information: Entering function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetDatabaseStatusForEmbeddedDB(const std::string &, const std::string &, const std::string &)
2016-11-29 16:34:44 Information: DatabaseReader: Recycling current DB connection.
2016-11-29 16:34:44 Information: Entering function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetDatabaseStatus(const std::string &, const std::string &, const std::string &, std::stringstream &, std::vector<std::string> &)
2016-11-29 16:34:44 Information: Leaving function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetDatabaseStatus(const std::string &, const std::string &, const std::string &, std::stringstream &, std::vector<std::string> &)
2016-11-29 16:34:44 Information: Leaving function: std::string Era::Setup::Common::CustomActions::CDatabaseReader::GetDatabaseStatusForEmbeddedDB(const std::string &, const std::string &, const std::string &)
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_STATUS = DB_INVALID
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_UPGRADE = 0
2016-11-29 16:34:44 Error: It is not possible to deploy the database, status of the database is: DB_INVALID
2016-11-29 16:34:44 Information: DbCheckConnection: Set output property: P_DB_CONNECTION_STATUS = 77701
2016-11-29 16:34:44 Information: DbCheckConnection: Return code: 0
2016-11-29 16:34:44.N Information: Installer: Parsed output property: arg_db_connection_status=77701
2016-11-29 16:34:44.N Information: Installer: Parsed output property: arg_db_status=DB_INVALID
2016-11-29 16:34:44.N Information: Installer: Parsed output property: arg_db_upgrade=0
2016-11-29 16:34:44.N Information: Installer: Parsed output property: arg_db_use_first_user=
2016-11-29 16:34:44.N Information: Installer: Database read successfully.
2016-11-29 16:34:44.N Information: Installer: Database status is 'DB_INVALID'
2016-11-29 16:34:44.N Information: Installer: /tmp/PKInstallSandbox.BuyXzn/Scripts/com.eset.remoteadministrator.agent.SufSCv/postinstall: Database status is 'DB_INVALID'. Database cannot be upgraded, because it is corrupted or it is not ERA database.

    ERA Agent installation on Mac OS X terminal failed

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by pipboy3000

    Hi all,

     

    I've encountered a problem while installing the ESET Agent using terminal on Mac OS X 10.12.1. The agent is already installed, but the connection between the client and the server occasionally drops. I've seen this happening before and to fix this, I usually had to run the agent installation script again. This time however it failed. Any clues?

     

    post-5681-0-12174300-1480422923_thumb.png
     

     

    post-5681-0-12174300-1480422923_thumb.png

    ERA Virtual Appliance CentOS update

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by pipboy3000

    Hi there,

     

    ERA virtual appliance reports itself as OS out of date(CentOS 7.2.1511). If this happens to you as well, you must enable web management console from VM console level, then browse to https://(yourserverIP):10000 for example: https:192.168.0.10:10000, user name is root, while password is the same password that you use to login to ERA server. On the left hand side menu select System > Software Package Update and install all available packages. Once completed, perform system reboot. Few minutes after the restart ERA should report itself as up-to-date. 

     

    NOTE: This post was initially started as an enquiry, but I have managed to work it our half way through, so I've decided to leave tips for others experiencing similar problem.

    ESET Endpoint AV for OSX 6.1.12.0 - Web Access Protection severely impacts browsing

    in ESET Endpoint Products

    Posted

    I have replaced EES with EAV on Macs where web protection module can be skipped during the installation. Additionally, for all clients that failed to report back to the ERA, in our case, migration to Server 2012 R2 as a host for ERA plus latest ERA 6.2 (from memory) deployment solved the problem. We've been running in this environment for couple of weeks now and haven't had a single client dropping off yet. There is some additional work required like certificates migration as well as database, but in our case it was worth it. Nonetheless, I agree with all of you here, new release is desperately needed.

    Wrong detection website infection "JS/ScrInject.B"

    in ESET Endpoint Products

    ESET Endpoint AV for OSX 6.1.12.0 - Web Access Protection severely impacts browsing

    in ESET Endpoint Products

    Posted

    Hey,

     

    As a fellow IT professional facing the same problem, I suggest you install ver 5 instead. There's no need for central server as long as you configure clients to download updates directly from ESET's servers (via user name and password). Since you've decided to keep agents anyway, they will report back to your newer ERA server. See screenshot below.
    I have an open ticket with them, where it was passed to 3rd line for call back, but it never happened. I'm looking at 40 machines where ESET needs to be reinstalled - very counterproductive.

     

    post-5681-0-37194700-1455188125_thumb.png

    ESET Endpoint Security Update: Could not connect to server

    in ESET Endpoint Products

    Posted

    All clients both Windows and Mac OS based are reporting the same problem. When trying to download the update, client reports error message saying 'could not connect to server'. I have rebooted the server (Windows 7 Pro x64 VM) and also disabled the firewall to see if that helps, but no joy. Server can be pinged and RDP-ed. The only update installed today, was windows defender definitions. ERA Web interface works as well. This problem started today. Is there any way to reconfigure clients (both mac and windows) to download virus definitions directly from ESET's servers like it was possible in version 5?

     

    post-5681-0-42103400-1452002252_thumb.png

    ESET Endpoint Protection Agents not reporting back to ERA

    in ESET Endpoint Products

    Posted

    Hi Martin,

     

    I've tried to restart the agent as recommended, but no joy, below is the outcome:

    BSF-A017:~ Administrator$ sudo launchctl list com.eset.remoteadministrator.agent
Password:
{
    "LimitLoadToSessionType" = "System";
    "Label" = "com.eset.remoteadministrator.agent";
    "TimeOut" = 30;
    "OnDemand" = false;
    "LastExitStatus" = 17920;
    "Program" = "/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ERAAgent";
};
BSF-A017:~ Administrator$ sudo launchctl stop com.eset.remoteadministrator.agent
BSF-A017:~ Administrator$ sudo launchctl start com.eset.remoteadministrator.agent
BSF-A017:~ Administrator$ sudo launchctl list com.eset.remoteadministrator.agent
{
    "LimitLoadToSessionType" = "System";
    "Label" = "com.eset.remoteadministrator.agent";
    "TimeOut" = 30;
    "OnDemand" = false;
    "LastExitStatus" = 15;
    "Program" = "/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ERAAgent";
};

    The client is still not reporting back to the server :rolleyes:

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