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angelo_lopes

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Posts posted by angelo_lopes

  1. Hello

    When I lowered the screen with my finger I was used to seeing the Eset Mobile Security Premium information "You are protected".
    Since a week or two ago, this information has stopped appearing. So I click on the App icon, the App starts up and always shows Updating Modules in an orange box that quickly disappears.
    I had never seen this Updating modules notification before. If I then lower the screen again with my finger, the message You are protected will appear again.
    My questions are:
    Are module updates no longer automatic?
    And is there anything I can do to always have You are protected message when I lower the screen?
    Thanks and Regards

  2. Hi

    When downloading a quote PDF file, I receive a "Failed - Failed to scan for viruses" message.
    I found that changing HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments\ScanWithAntiVirus value from 3 to 1, I can download. If I put the value back to 3, it fails again.

    Can anyone please tell me if changing this value could affect the functioning of ESET Internet Security that I have installed?

    Or if I can delete or rename this ScanWithAntiVirus key which may only be linked to Windows Security?

    Thank you

  3. It doesn't give me the possibility to connect EMS with my my.eset.com account, nor choose activation with a license key.

    I made another short movie where you can see the downloading the App, installing and running it. The first account that appears is not associated with the license. 

    If I select Add account, it opens Google Services for me to create a new account on the smartphone.

     

    354734252_Addaccount.thumb.jpg.cea633d4859df40408a9baf675daf7e0.jpg

  4. As I already have a Yearly Subscription for ESET Mobile Security & Antivirus (For Google Play) for my wife and 4 grandsons, and I bought one ESET MOBILE SECURITY for Android license for two devices, my OnePlus and one of my sons Huawei.

    I have this second License Username, the License Key, and I can't figure out how to license my son's Huawei.

    I start the App and it asks me for an email address. The License was purchased with my email address, it doesn't exist on my son's cell phone, and I don't want to create an account there with my address.

    Can someone please tell me how to license the App? Thanks.

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