Bogey62

I just recently clicked the log option thinking it might help to debug the issues I am having with Emails. I can certainly uncheck that option. The ThreatSense settings in the second pack are from clicking on the Email Client Protection "ThreatSense Parameter Setup" button in ScreenShot_008.jpg.

The rest of the screen shots...ScreenShots_2.zip

Here are the configs I have set that pertain to this issue. I can screen shot the Protocol Filtering, which I reset to defaults, if you'd like.ScreenShots_1.zip

Ehm... no. At first you should try to find out how you access your mails. Only if you access them through POPS/IMAPS then it makes sense to enable SSL scanning at all. You should find this in the thunderbird settings. And what exactly have you selected? If you selected "Always scan SSL protocol" there shouldn't be any prompts at al. BTW you can reset the certificate settings somewhere under SSL settings. OK, Thunderbird accesses Yahoo mail via a POP server: plus.pop.mail.yahoo.com Port: 995 Connection Security: SSL/TLS Authentication: Normal Password Yes, I selected Always Scan SSL Protocol. But, I just set all of the Protocol Settings back to defaults. Sorry about my ignorance to all of this. I just want to ensure that ESET is properly scanning my incoming Emails via Yahoo Mail Plus and Verizon properly under Thunderbird.

This was exactly what I asked... And I think ESET like to get more than one email, but you can start with one email. About the email scanning with protocol filtering you have to know this: If you access your emails with POPS/IMAPS then you have to enable SSL-scanning in ESET otherwise ESET will not be able to scan the encrypted communication. Does it detect everytime the same threats? However I think it could be good to provide such a screenshot. If you really get so many malware through your emails it would be at least good to know what threats exactly ESS detected. I enabled the SSL filtering, but now it messes up my custom Yahoo page. I will check the box to ignore scanning the browser, right? Thunderbird is now set to scan SSL and I added Exceptions for all the Email accounts as they popped up after enabling the filtering. Does this sound correct? And... No, it's different Emails each time and many times it detects no threats in the Email folder. BTW, thank you for taking the time to help me out with this issue.

Sorry for the dumb question... Is there a way to attach a ZIP file containing screen shots of my config, assuming that would be helpful?

Yes. Under ThreatSense/Objects I have Email files checked. I also just changed the Cleaning method to No Cleaning instead of Automatic. Maybe this will popup an individual requester when it finds a bad Email and allow me to choose what I'd like to do. Supply a single Email? I could do this the next time it happens.

I'm not sure exactly what you're asking for in the first question... I have a Daily Scan setup called "Bill Scan". It scans my C: and E (Data) drives in their entirety (including the dir on the E: drive named Emails, which includes all sub-dirs for my various Email accounts). I also have ESET setup to scan the ports needed for POP3 mail in its advanced firewall section. The Emails are never corrupted when receiving, they are corrupted during the on demand daily scan that I have setup. They are almost always newer Emails and never older or really old Emails. I have tried to see if they are corrupted if they came in during the hour that it takes to run the on demand daily scan, but that doesn't always seem to be the case. If I don't scan the Email dir during my daily scan then I never have corrupted Emails. My concern is that ESET may not be catching any of the bad Emails (virus/malware) by just scanning those ports. It doesn't popup anything saying it detected a bad Email and it never places them in the "Infected" folder of the corresponding Email account (Yahoo/Verizon). However, if I run the scan on the Email dir during the normal daily scan (the one that sometimes corrupts Emails), it will detect bad Emails at times and ask to delete/quarantine them, etc. The screen shot you requested would not be for an individual Email, it would be a screen shot of the entire scan log for the hard drives with the Emails path highlighted just as it will do for any file it finds suspicious on the hard drive.

I am using Smart Security 7.x (latest version) and I am performing a daily scan of my system. Part of this scan includes the directory on my hard drive that holds all of my Emails from various POP3 accounts that are read by Thunderbird v31.2.0. Sometimes, after a scan is complete, some of my Emails will be scrambled. Some have the subject from another Email, but the contents of an unrelated Email when I go to read it. Others will have the body of the Email converted to hundreds of lines of MIME code. Once they are scrambled, they are lost forever. How can I prevent these scrambled Emails short of not scanning the Email directory at all on my daily scan? I have ESET set to move infected Emails to the Infected folder in Thunderbird v31.2.0 and also appending the virus name, etc. I also have ESET watching IMAP ports 143, 585 and 993; additionally, it is looking at POP3 ports 110, 465 and 995, as well as POP3S port 995, but it never marks any Email as containing a virus or malicious code, yet on my daily scan of the Email directory it does sometimes show an Email that it wants to delete. Any help would be greatly appreciated.