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Diego Alfaro

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Posts posted by Diego Alfaro

  1. Good morning ESET Support!

    I have a problem that i couldn't solve.

    Tell them that within my ESET console I have managed about 200 mobile devices with android, these were enrroling up a months ago. Later, more recent versions of the application were released. 

    When I try to update the version of the Endpoint, the task sends an error and does not complete on the devices.

    image.thumb.png.2045f5ee6d39f0f9e1490641c5dcdaff.png

     

    image.thumb.png.18ec917e6a23c77dedc001daac801538.png

     

    If I go to the task Executions section, then to the task history. I don't see any detail of the detailed error.

    image.thumb.png.6f51928753d90b8a7b1588fd8f9f610c.png

     

    The devices that have the latest version are devices that I have registered as a new customer.

     

    image.png.1e22d6ce9ad270a1795fc808a1c8f24f.png

     

    Is there any other way or procedure to update devices remotely to the latest version?

     

  2. Hello!

    I need to generate a rule in firewall or HIPS to block an application. But without depending on a file path.

    I was able to generate a rule in Hips to block without problem, but if this route is changed it executes.

    The same happens in Firewall

    For example: in one of the ESET default rules in policy "Firewall - Block all traffic except connection ESET PROTECT and EEI" there is a label in application% EraAgentPath% or% EIAgentInstallDir% EIagent.exe

    image.thumb.png.db710c630481c8184be9eaa015e9cff9.png

    Can you generate something like that with any application but to block traffic?

     

    I appreciate the support.

     

    Greetings!

     

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