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FerdinandG

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  1. Hi, We need to migrate to another ESMC servers due to database change. In the old ESMC server, we use MySQL database, but since the number of endpoints keep growing, we found that the performance is getting poor. So we decided to build another ESMC server that uses SQL Server 2019 as the database. We have successfully import the static groups and policies to the new ESMC server. We tried to migrate several endpoints from the old ESMC server to the new one using policy. However, in the new ESMC server, the endpoints are located into Lost & Found group, not in the original group in the old ESMC server. Is there any way to automatically map the endpoints in the new ESMC server based on the old ESMC server groups? For information, in the old ESMC server we use GPO scripts to automatically map the endpoints into groups (based on the location).
  2. The replication interval is 50 minutes, at working hours the pending logs are about 4000 to 5000 logs now. While using ESMC 7.1, the pending logs are about 1500 to 2500 as far as I remember. Actually I would like to say that the performance is not good. Most of the reports cannot be displayed due to 90000ms time out error. Some of the panels in the dashboard fail to show, for instance the Product Version Status. Even the ESET Application tab took ages to show, and needs to retry several times before the tables are shown. We have told this problem to the local support, and they are still want to try to tuning the database first. We need to create reports based on ESMC reports and we are still struggling to do such thing. I'm afraid that the more endpoints are successful to connect to the ESMC server, the more dashboard panels will failed to load.
  3. Hi @MartinK, Currently we are upgrading from ESET Endpoint Antivirus 5 to ESET Endpoint Antivirus 7.3 in all of our endpoints. The number of actively connected endpoints right now are 37.000, but at the end they should be around 46.000 endpoints. All endpoints connected to ESMC through two Apache HTTP Proxy servers, but we have more local Apache HTTP Proxy in our 300-ish branches that chaining to those two Apache HTTP Proxy servers at the HQ. We have three different timezone so the temporary peaks might be divided into three groups based on the timezone. I suppose we have adequate storage/IO performance because the database disks are in our enterprise storage. The thing that I'm concerned is we are using MySQL 5.7 on Linux for the database. Is there any configuration to increase the MySQL database performance? FYI, we have separated ESMC and database servers.
  4. Hi, We've recently upgraded ESMC server from 7.1 to 7.2. However, we've noticed that the number of pending logs increased around three times since then. Is there any way to increase the ESMC performance in order to reduce the number of pending logs? We've also noticed from the ESMC server's status.html, there is Replication Throttling scope that showed the following settings: •Max logs count is : 14000 •Max logs KB is : 1048576 KB •Max agents is : 280 Are these settings limit the number of logs that are processed by the server? If so, can we change the limits? Because we often see that the number of logs count or agents are more than the maximum number and the replication throttling state is throttled. ESMC is running on Windows Server 2012 OS with 4 CPU core and 16GB RAM. The average CPU utilization is around 25% and the average memory usage is 8GB Thank you
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