Jump to content

viper37

Members
 View Profile  See their activity

  • Posts

    10

  • Joined

  • Last visited

 Content Type 

Posts posted by viper37

    Unexpected kernel mode trap: Epfwwfp.sys

    in ESET Endpoint Products

    Posted

    Hello,

    When trying to access one of my network drive, I always get a blue screen of death with the following message:
    Stop code: Unexpected kernel mode trap
    What failed: epfwwfp.sys

    Sometimes I can't access any of my mapped network drives, but it is usually always the same one containing simple Acess database files.

    Sometimes, the file isn't mentionned, only the bluescreen.

    I uninstalled Eset Endpoint v6 and reinstalled v7 instead, but the problem persist.  Just clicking on the drive results in a crash.

    If I completely remove Eset Endpoint, then my computer works normally, I have access to all my network drives.
    Once I have it installed again, the problem reeappears.

     

    Windows 10 version:  1809 build 17763.292

    It's been doing that for a little while though.  It wasn't doing it everyday, but now, there it is.  Everyday I boot, I can't access some network drives and I get this error message.

    Full hardware specs here:
    https://ca.pcpartpicker.com/list/D9CPHN


    Eset does not report any infection.  I have tried competing anti-virus products' offline scanners, as well as Eset's tool and they did not report anything abnormal either.

    I am lost.

    20190207_145033.jpg

    Help needed in choosing the right ESET product

    in ESET Endpoint Products

    Posted

    14 hours ago, khairulaizat92 said:

    Theres a few package that match your needs, depends on your local distributors, but if this is offered by your local distributor, the below products might sufficient with your need;

    https://www.eset.com/int/business/security-packs/ (In some country they offered start from 5 PC+5 Mobile + 1 File Server, on this website they offered start from 10 PC so depends on your local distributors)

    But if you want, you can also purchase Eset Endpoint Protection Standard or Advance. This package contain unilicense that match all your needs as per above;

    https://www.eset.com/int/business/security-solutions/

    Usually we recomended to use ESET Endpoint Security if you mention you need the firewall, thus it exist in the Advance package.

    Question : Windows file server need AV?

    Ans: Usually yes, as on file server its much easier to create a HIPS rule that block most of unneeded windows function that might lead to manipulation by ransomware  etc. Where if such rules applied to endpoint, endpoint have their own need to access most of the windows functionality. Which why multi-layer protection is necessary.

    But again, this is i what i would recomended for the customer back on my country. So for more info you might want to refer to your local distributors as they might have better offer based on your locality and needs.

     

    Thank you, that is helpful.  I've sent a direct email to sales, maybe they'll answer this time :)
    I like Eset's Home products, because they're so easy to use compared to other vendors, and they generally offer very good protection.

    Help needed in choosing the right ESET product

    in ESET Endpoint Products

    Posted · Edited by viper37

    19 hours ago, rafael.bivar said:

    Hello @viper37,

     

    Could you please reach out to the Canadian team either by calling us at 1-844-423-3738, option 1 or by sending an email to salescanada@eset.ca?

    It will be our pleasure to support your request. 

     

    I'm particularly interested in learning what was the email address you used to try to contact us. Could you please let us know as well?

     

    thanks,

    Rafael

    I went to Eset's site, https://www.eset.com/ca/

    and I used the contact form (Contact Sales, top left corner of the page), twice, asking for e-mail contact in english or french (I know you have an office in Quebec, I don't know if it's just a lab or also a sales office) or by phone in french, ideally, but english if necessary.

    I will send an e-mail to salescanada@eset.ca, thank you.  If that doesn't work, I will try the phone tomorrow, but my english is much better in writing than speaking.

    Thank you.

    EDIT: Email sent.

    Help needed in choosing the right ESET product

    in ESET Endpoint Products

    Posted

    Hello,
    I've tried emailing sales support twice, but nobody ever answers to me.  I guess I'm too small to be noticed.

    I am currently using Eset Home products, Internet Security, 3 licenses.  My computer park has grown a little sine I purchased my licenses, so i'm using a mixture of free products and Eset on my network.

    I'm a little out of my league here, since I just recently bough&installed Windows Server, never worked with this before, only Windows 10 and a bit of Linux Mint (Debian/Ubuntu).

     

    So, my computer park is as follows:
    1 Windows 2016 Essentials file server with SQL Server Express and I'll have to configure and secure a VPN at some point.  An intranet will soon follow for a software I need.  Otherwise, it's basice file access, no e-mail server or web server for the foreseeable future.

    5 Windows 10 PCs (3 for office work, 2 for personal use)

    1 offsite laptop
    2 Android device

    various phones connected through the guest network of my router (Asus RT-AC68U)

     

    What I am looking for:
    protections similar to what offers ESET Internet Security (firewall, HIPS, file scanner, etc) for all computers.

    Ideally, centralized management so that I don't have to switch to each computer to manage updates, firewall problems/pop-ups, virus cleaning, etc.  I'm willing to forgo that option though, if it's too costly.

     

    Questions:
    Is an antivirus software necessary on the Windows file server?  if each workstations have anti-virus software on them, am I sufficiently protected?  I can't control what everyone does on their computer, but I've given them regular user accounts and kept the admin account&password for me.  I'm still scared one of them will download some stupid , or clik on a fake attachment and infect all my computers, encrypt my files and all other nastyness.  I was infected by a nasty trojan that Eset couldn't detect or removed once, and I'm paranoid now.  :) I still like these products though :)

    Should I buy a 5 license pack for Eset Home Internet Security and use a free antivirus on the laptop?
    Do I need protection on the server (other than Defender)?

    I'm currently using a free antivirus scanner from a competitive vendor on my android devices, and given the light use (read/answer/forward e-mails ,  I'm doing with this, I'm inclined to keep this rather than invest in Eset mobile protection for now.

     

    So what I really need to cover is the Windows Server essential file server and the 5 Windows 10 PCs.  All of the rest is a bonus, not an essential feature.

     

    What would people here recommend?

    Eset social media scanner problem

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Hello,

     

    The social media scanner detects a problem in my Facebook profile, but when I click on the link it provides, I get: "

    Sorry, this page isn't available The link you followed may be broken, or the page may have been removed."

     

    Here's the scan's result:

    Objets suspects détectés Dernière analyse : Aujourd'hui 22:14

    Votre profil Steve Lemieux sur Facebook a été analysé pour y détecter des menaces. Nombre d'objets suspects détectés : 1

    • Comment supprimer les mena ces?
    Tim Pudimat

    Objets suspects détectés  (Analyse automatique) • Commentaire • Détecté : 2014-05-10 17:19

    hxxp:// steam-wallet-cards.com/? click=8e3aca

    • hxxp:// steam-wallet-cards.com/?click=8e3aca
    • Afficher sur Facebo ok
    • Avertissez vos am is
    • Signaler des faux p ositifs

    I also don't remember having installed any kinf of Steam-named application in Facebook (the only apps I have installed are Eset's app, La Presse (Quebec based newspaper) and HTC Sense).

    Redoing a new analysis reveals the same problem.

     

    EDIT:

    I just discovered that my FB account may have been hacked.  There was an active login session from Ontario registered in my profile...  Could that be the problem?  I closed all sessions and changed my password just to be sure.

×
×
  • Create New...