viper37

thank you very much! :)

Also, I have all the latest Win10 updates, nothing has changed.

I tried uploading the logs, but at 99mb the split files were still too large and I don't have enough patience to retry. You should consider allowing 7z as well, in your extension format. Much faster. Anyway, the file: https://1drv.ms/u/s!AgrjqmJUctfrgtk0DqAF8qeW_yd_ZQ

ees_logs.zip Here are the logs. The crash dump is over 1gig and in zip format, it takes forever to compress. I'll come back later with these. Sorry for the delay. Lots of problems currently.

Hello, When trying to access one of my network drive, I always get a blue screen of death with the following message: Stop code: Unexpected kernel mode trap What failed: epfwwfp.sys Sometimes I can't access any of my mapped network drives, but it is usually always the same one containing simple Acess database files. Sometimes, the file isn't mentionned, only the bluescreen. I uninstalled Eset Endpoint v6 and reinstalled v7 instead, but the problem persist. Just clicking on the drive results in a crash. If I completely remove Eset Endpoint, then my computer works normally, I have access to all my network drives. Once I have it installed again, the problem reeappears. Windows 10 version: 1809 build 17763.292 It's been doing that for a little while though. It wasn't doing it everyday, but now, there it is. Everyday I boot, I can't access some network drives and I get this error message. Full hardware specs here: https://ca.pcpartpicker.com/list/D9CPHN Eset does not report any infection. I have tried competing anti-virus products' offline scanners, as well as Eset's tool and they did not report anything abnormal either. I am lost.

Thank you, that is helpful. I've sent a direct email to sales, maybe they'll answer this time I like Eset's Home products, because they're so easy to use compared to other vendors, and they generally offer very good protection.

I went to Eset's site, https://www.eset.com/ca/ and I used the contact form (Contact Sales, top left corner of the page), twice, asking for e-mail contact in english or french (I know you have an office in Quebec, I don't know if it's just a lab or also a sales office) or by phone in french, ideally, but english if necessary. I will send an e-mail to salescanada@eset.ca, thank you. If that doesn't work, I will try the phone tomorrow, but my english is much better in writing than speaking. Thank you. EDIT: Email sent.

Hello, I've tried emailing sales support twice, but nobody ever answers to me. I guess I'm too small to be noticed. I am currently using Eset Home products, Internet Security, 3 licenses. My computer park has grown a little sine I purchased my licenses, so i'm using a mixture of free products and Eset on my network. I'm a little out of my league here, since I just recently bough&installed Windows Server, never worked with this before, only Windows 10 and a bit of Linux Mint (Debian/Ubuntu). So, my computer park is as follows: 1 Windows 2016 Essentials file server with SQL Server Express and I'll have to configure and secure a VPN at some point. An intranet will soon follow for a software I need. Otherwise, it's basice file access, no e-mail server or web server for the foreseeable future. 5 Windows 10 PCs (3 for office work, 2 for personal use) 1 offsite laptop 2 Android device various phones connected through the guest network of my router (Asus RT-AC68U) What I am looking for: protections similar to what offers ESET Internet Security (firewall, HIPS, file scanner, etc) for all computers. Ideally, centralized management so that I don't have to switch to each computer to manage updates, firewall problems/pop-ups, virus cleaning, etc. I'm willing to forgo that option though, if it's too costly. Questions: Is an antivirus software necessary on the Windows file server? if each workstations have anti-virus software on them, am I sufficiently protected? I can't control what everyone does on their computer, but I've given them regular user accounts and kept the admin account&password for me. I'm still scared one of them will download some stupid , or clik on a fake attachment and infect all my computers, encrypt my files and all other nastyness. I was infected by a nasty trojan that Eset couldn't detect or removed once, and I'm paranoid now. I still like these products though Should I buy a 5 license pack for Eset Home Internet Security and use a free antivirus on the laptop? Do I need protection on the server (other than Defender)? I'm currently using a free antivirus scanner from a competitive vendor on my android devices, and given the light use (read/answer/forward e-mails , I'm doing with this, I'm inclined to keep this rather than invest in Eset mobile protection for now. So what I really need to cover is the Windows Server essential file server and the 5 Windows 10 PCs. All of the rest is a bonus, not an essential feature. What would people here recommend?

First, thank you for the answer. I didn't select that option (scanning my friend's profile) the first two times. The name "Tim Pudimat" is not on my friend's list either, I know everyone, he's not one of them.

Hello, The social media scanner detects a problem in my Facebook profile, but when I click on the link it provides, I get: " Sorry, this page isn't available The link you followed may be broken, or the page may have been removed." Here's the scan's result: Objets suspects détectés Dernière analyse : Aujourd'hui 22:14 Votre profil Steve Lemieux sur Facebook a été analysé pour y détecter des menaces. Nombre d'objets suspects détectés : 1 Comment supprimer les mena ces?Tim Pudimat Objets suspects détectés (Analyse automatique) • Commentaire • Détecté : 2014-05-10 17:19 hxxp:// steam-wallet-cards.com/? click=8e3aca hxxp:// steam-wallet-cards.com/?click=8e3acaAfficher sur Facebo ok Avertissez vos am is Signaler des faux p ositifs I also don't remember having installed any kinf of Steam-named application in Facebook (the only apps I have installed are Eset's app, La Presse (Quebec based newspaper) and HTC Sense). Redoing a new analysis reveals the same problem. EDIT: I just discovered that my FB account may have been hacked. There was an active login session from Ontario registered in my profile... Could that be the problem? I closed all sessions and changed my password just to be sure.