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jetsantos

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Posts posted by jetsantos

  1. Hi Sir Marcos,

     

    Problem is still recurring on the same OS's. Windows 7 32-bit. I can uninstall the existing Eset AV but on reinstalling the Eset Package from Console (Eset for 32 bit) it does not continue further. It was saying that there was a malware detected and needs to run a specialized cleaner but after running, and reinstalling again no progress.

    Please advise on how to resolve this. Installing Eset  on Windows 7 32-bit seems to be having problems and can you test also on your end if you can replicate the issue. 

     

    Capture.PNG

    Capture1.PNG

  2. HI @Marcos Im installing both. Installing agent had no issues. Its with the Antivirus is having problem

     

    @MichalJ 

    1. install just the management agent (either via GPO, or agent live installers / all in one installer with just agent, pushed by remote deployment tool). - done installing no problem here
    2. Uninstall the Endpoint V5 via software uninstall task + reboot the machine - software uninstall task is not working saying uninstall manually and I did uninstall manually only to find out that there was a "malware" and suggested to run the cleaner which I did but still no positive result. 
  3. Hi!

     

    I'm trying to install Eset via the ESMC but I keep getting the error "please try to install software manually". Upon checking, the client already has an existing Eset but older version. 5.xx to be exact. Is there anyway to install the newer version without installing the old version? If I have to uninstall it manually, i'd have to go to the computers physically and boot in safe mode and uninstall.

     

     

  4. Hi!

     

    I'm currently setting up the Mirror Server functionality. The scenario looks like this. I have 3 PC's, 1 ERA Server, 1 Eset AV (Mirror), and Clients to update via Mirror

    I already made a policy for the Mirror Server but it seems that every time i Update it, it does not put any files on the shared folder.  Sharing the screenshot of my policy and the Mirror Server that it is updated .

    1.png

    2.png

  5. Hi!

     

    Seems that last connected time is not updating. I made changes to the policy assigned to the client, but it was not taking effect. Upon checking, last connected time was 10:33:27. I already updated some policies but it was not taking effect.

    image.png.318fe710ebd65e47a0d8c4066345369c.png

    Here are some policies I updated but it states that it is older. Is there a way to force sync this? Since im on the testing phase, I need to see the changes immediately.

    image.png.f8b0e25c90b56ca0bf9a9048fe4f9015.png

  6. Hi Eset Team!

     

    I'm currently setting up the ESMC. I got the agent and product installed in the workstation via the console but I'm having a problem in the product activation task. Based on the console it was successfully finished but upon checking the computer again product is not activated. I need to make the console task working as this is going to be implemented on 600+ workstations. Thoughts on this?

     

     

    activation.PNG

    not updated.PNG

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