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Smithannae2

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    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    1 hour ago, peteyt said:

    Did he pay for an eset license? It seems odd that the computer repair person would simply give another license. I have seen a lot of people on here posting about licenses not working but it turns out they where sold a license that already had been in use e.g. a seller illegally sells a license for 1 user to multiple users. If a license that is for one machine is overused on multiple machines eset will automatically detect this and disable the license. I'm not saying this is what has happened but that it could be a possibility.

    Has he tried what Itman suggested in the link below? Although not sure if this will work now if it is not taking the license at all

    Your best bet might be creating a support ticket via the website or even sending a private message to @Marcos sharing the license key. 

    If you can get the public license key as shown in the above link you can share that to the forum as it is safe however you cannot share the actual license on the forum (to prevent anyone else using it)

    Hope we can get to the bottom of this

    Thank you so much! My fear is that this repair guy is not reputable, and is taking my dad for a ride.

    I've asked my dad for the public license ID. Will report back.

    Thank you

    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    So I got a bit more clarity from my dad.

    He says that the last screenshot (from above) shows everything is working as it should be. When he goes to browse the internet is when he gets a small message in the lower righthand corner. He clicks on that and gets the attached screenshot. 

    He has already entered his license key, but the message and this attached screenshot still come up. Interestingly enough, when he first got ESET installed, everything worked fine for about 6 months. Then the software told him his license had expired, which was odd. So he took the computer back to the repair guy, and the guy put in a different license number. Then all of this started happening. The repair guy emailed my dad the new license number (he hadn't given it to him this last time), but it seems like the program keeps asking him to put it in over and over.

    I'm not sure what to make of any of this.

    Screenshot (1).png

    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    12 hours ago, stackz said:

    Is the computer an HP? There seems to be an HP Support Assistant icon in the tray that is indicating a problem (the red exclamation mark). Is it that that is throwing the internet security message?

    The computer is an HP. According to my dad, there are two icons with exclamation points by them, including the ESET one. I asked for screenshots.

    Sorry for the back and forth. Unfortunately because of the virus I can't be there to observe what's going on.

    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    So the computer repair guy got back in touch, and he said

    "The error you are seeing is a support assistant error. Not the actual eset itself so I want to verify if there is an error on the eset interface"

    We aren't sure what this means (support assistant error). He is asking to see if there any kind of error on the ESET interface, I assume to prove that this is a support assistant error.

    I attached a screenshot of the current status. Everything seems to be running fine. The message is still appearing though.

     

    Screenshot (3).png

    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    4 minutes ago, itman said:

    If Eset is properly installed, the answer is no. The Eset installer basically disables Windows Defender and the Win 10 firewall (Internet and Smart Security installations) and modifies Windows Security Center to reflect this status.

    Ok, thank you.

    I will relay this info to him, and see if we can figure those things out. A computer repair guy installed this for him, and when this message started appearing my father took it back to the guy. The repair guy uninstalled it, re-installed it but when my dad got home, the message began coming back.

    Thank you for your help

    ESET virus notification continues to come up

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    My father has ESET virus protection on his computer (running windows) and he continues to get the message: “ internet security, your system is exposed.”

    The prompt takes him to a webpage. He has taken the computer for service and the tech uninstalled and reinstalled the virus software, but the message continues to show. Anyone know why this would happen? Unfortunately due to the corona virus, I can’t be there to see what is happening. Just trying to get him some help.

    thank you!

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