Help Desk San
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Posts posted by Help Desk San
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Hi Marcos
Do I just delete NUP*.tmp?
Do I need to check permissions and free space? -
I sent you the log.
Please check it.Response will be slow because business time is over in Japan.
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24 minutes ago, Help Desk San said:
Hi, Kurco
The following logs?
-Collect logs
sudo /opt/eset/efs/sbin/collect_logs.shHi, Kurco
Which logs are needed?
eset-syslog.log ???
efs_info ???
audit.log ??? -
Hi, Kurco
The following logs?
-Collect logs
sudo /opt/eset/efs/sbin/collect_logs.sh -
ESET File Security for Linux 7.2.578.0
The following error occurs every hour.
□Error updating Antivirus modules: Error creating temporary file name.The following paths appear to be the source.
□/var/log/esets/eset-syslog.logPlease let me know if you know the cause and how to deal with it.
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Hi ewong san
Thank you for the information.
This server cannot be upgraded due to circumstances.
I have no choice but to build another server in parallel. -
On 2/1/2022 at 6:07 PM, MichalJ said:
Hello, yes. ESET Remote Administrator V5, and Endpoint Security / Antivirus V5 has reached their EOL, and also "cut-off" period, meaning the update servers for those legacy applications were disabled.
MichalJ, Thanks for the reply.
Can I update my virus definitions?
Virus DATABASE:24713 (20220201)
↑ I'm updating it. -
ESET Remote Administrator Ver 5.3.39.0
Tool -> Server Option -> Update
Update Status AUTHORIZATION FAILED
Is it not possible to update due to end of support?
January 2022 was able to be updated successfully.
Windows Event Log code: 4, aditional code 0x2001, aditional description AUTHORIZATION_FAILED_ -
It would be helpful if it could be upgraded with an overwrite install.
It would also be helpful if compatibility of configuration files could be maintained. -
Marcos San
Thanks for the reply.
We will upgrade the product as soon as possible. -
I don't think the manufacturer can give an official answer, but will the detection engine of the old product be updatable all the time?
For example, I am using ESET Endpoint Security V4.5 for Microsoft Windows Server and it is still updatable.
The detection engine file is .nup, which is the same for both Ver4.x and Ver7.x. You can download it from the support site.
We are considering upgrading our product, but since we are running in a mission-critical environment, the upgrade is still going to take some time.
If you have any unofficial information, please let me know.
People in ESET, please.
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Japan time 2020/11/10 23:30 to
/opt/eset/esets/sbin/esets_daemon
has all stopped.
Does engine 22348 solve this problem?
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Hello Sharad
This is resolved in engine version 22149.
In Japan, it has been corrected.
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Is this a false positive reading?
Windows10.0-KB4577671-x64.cab\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_10.0.18362.1139_none_e2c1b7a0af8b9b8a\r\sdbinst.exe, 不明なSTEALTH.CRYPT.TSR.DRIVER
A large number of them are occurring on internal devices.
If you have any information, please let me know.
Thank you for your support.
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2 hours ago, Marcos said:
Yes, in my previous post I wrote 2:45 AM CET.
In the mean time, we've made a regular update so a newer version of the Rapid response module was released as well (15848).
Since you have Endpoint v5 installed, we encourage you to upgrade to the latest version 7.2 (probably 7.1 in Japan). Since you have Windows 10, it's a good reason to not hesitate with upgrade.
Thank you for answering
>Since you have Endpoint v5 installed, we encourage you to upgrade to the latest version 7.2
>(probably 7.1 in Japan). Since you have Windows 10, it's a good reason to not hesitate with upgrade.We cannot update immediately because there are operation verifications, but we plan to upgrade to 7.x sometime.
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8 minutes ago, Marcos said:
As I wrote, it was a false positive when downloading files from certain urls which answers your question 1 and 2. The FP was addressed in Rapid response module 15847 that was released approximately at 2:45 AM.
2:45 AM is Slovakia time?
In Japan, the Rapid Response module is 15848.
Did you fix it with failback?
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41 minutes ago, Marcos said:
It was a false positive that was fixed at about 2:45 AM CET shortly after the update in which it was introduced. The FP didn't affect files on disks, only download from certain urls.
We apologize for inconvenience.
1. Is this a correct answer from ESET?
2. Is ESET misdetection correct?
3 . Is it modified by definition file 20940? -
False detection in background update??
ESET Endpoint Security 5.0.2271.3
Virus Database:209392020-03-04 09:42:02 , NT AUTHORITY\SYSTEM, HTTP フィルタ, 警告, ファイル, hxxp://r2---sn-nvoxu-ioqr.gvt1.com/edgedl/release2/chrome/AP1Corz6AzpUR-p1uwpDWl0_80.0.3987.132/80.0.3987.132_80.0.3987.122_chrome_updater.exe?cms_redirect=yes&mip=XXX.XXX.XXX.XXX&mm=28&mn=sn-nvoxu-ioqr&ms=nvh&mt=1583282179&mv=u&mvi=1&pl=23&shardbypass=ye, URL/Urlik.AAO Object, 接続が切断されました, アプリケーションがWebにアクセスしようとしたときにイベントが発生しました: C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (AE73B2E2EA5DCA80C5A98907A6786124E
Update Error ESET File Security for Linux
in ESET Products for Linux Servers
Posted
There is no nup file in /var/tmp.
The files are located in the following paths
/var/opt/eset/efs/lib/data/updfiles:
TOTAL 96068
drwxr--r-- 2 eset-efs-updated eset-efs-daemons 4096 6月 13 15:44 2022 xxx.xxx.xxx.xxx_2221
drwxr--r-- 2 eset-efs-updated eset-efs-daemons 4096 9月 15 06:40 2022 base_nonnups
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 1475908 2月 11 18:17 2022 em001_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 447492 2月 11 18:17 2022 em001_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 75426 2月 11 18:17 2022 em001_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 68597033 2月 11 18:17 2022 em002_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 2019747 2月 11 18:17 2022 em003_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 2731720 2月 11 18:17 2022 em004_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 415616 2月 11 18:17 2022 em005_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 73894 2月 11 18:17 2022 em005_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 37276 2月 11 18:17 2022 em017_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 99782 2月 11 18:17 2022 em017_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 394305 2月 11 18:17 2022 em022_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 186279 2月 11 18:17 2022 em022_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 5246 2月 11 18:17 2022 em022_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 15387 2月 11 18:17 2022 em029_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 57385 2月 11 18:17 2022 em029_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 16722 2月 11 18:17 2022 em029_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 1326146 2月 11 18:17 2022 em037_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 2983 2月 11 18:17 2022 em037_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 194525 2月 11 18:17 2022 em052_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 57747 2月 11 18:17 2022 em052_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 76159 2月 11 18:17 2022 em052_64_l2.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 207782 9月 18 04:40 2022 lastupd.ver
-rw------- 1 eset-efs-updated eset-efs-daemons 207782 9月 18 04:40 2022 mod.ver
-rw------- 1 eset-efs-updated eset-efs-daemons 98401 6月 13 15:45 2022 nod1628.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 7131740 6月 13 15:45 2022 nod395C.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 594774 6月 13 15:45 2022 nod4319.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 10672769 6月 13 15:45 2022 nod4615.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 641894 6月 13 15:45 2022 nodA9F9.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 212604 6月 13 15:45 2022 nodC9F8.nup
drwxr--r-- 2 eset-efs-updated eset-efs-daemons 4096 9月 15 06:40 2022 reverse
-rw------- 1 eset-efs-updated eset-efs-daemons 207782 9月 18 04:40 2022 upd.ver
/var/opt/eset/efs/lib/data/updfiles/xxx.xxx.xxx.xxx_2221:
TOTAL 204
-rw------- 1 eset-efs-updated eset-efs-daemons 207782 9月 18 04:40 2022 update.ver
/var/opt/eset/efs/lib/data/updfiles/base_nonnups:
TOTAL 42008
-rw------- 1 eset-efs-updated eset-efs-daemons 43011736 9月 15 06:40 2022 nod3EAD.nup
/var/opt/eset/efs/lib/data/updfiles/reverse:
TOTAL 28
-rw------- 1 eset-efs-updated eset-efs-daemons 26777 9月 15 06:40 2022 nodFF83.nup