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Syndeticom Support

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Posts posted by Syndeticom Support

  1. Hi Michal, 

    License management tab - right there in front of me. Thank you. 

    Management of resources = the computers that I should be able to manage through this console. 

     

    Example: I've got this laptop, which I am struggling with; It's been recently decommissioned, and I need to free up the license seat for use with another user. But I am struggling; 

    image.thumb.png.45483d9cc499f3896b0da152ea0722ed.png

     So, I go into tasks, and set up tasks to remove the software, and stop managing it, but it's just got stuck and won't move on. 

    image.thumb.png.ae463c0ad8fe53560722044127380cfd.png

    The laptop has been on, and connected to the internet for the past day or so, and still nothing is happening. I only managed to remotely reboot the laptop, which is not you know, a heroic achievement... 

    Is there a way how I can FORCE tasks to execute RIGHT NOW? 

     

    And while we're on the topic, what is the deciding factor that determines when a task will execute? I know these are the questions that a manual would easily cover or explain, hence my previous "Are there any guides available? I'd love to have a good read rather than trying to figure out all the functionality on the fly. "

     

    Thanks in advance 

  2. Product: 

    ERA - ESET Remote Administrator Web Console

    Security Management Center hxxp://localhost:8080/era/

     

    Issue: 

    I don't know how to check how many licenses (seats?) are left available for new computers at our company's ERA portal. 

    Additionally, I'd be interested to learn more about managing the company's ESET resources. Are there any guides available? I'd love to have a good read rather than trying to figure out all the functionality on the fly. 

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