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About Jayce68

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  1. Hello, I protect an RDP server with ESET Secure Authentication (2FA), everything worked correctly. This morning I created a new user, activated ESET Secure Authentication protection and pushed the application on his smartphone, he got the invitation from ESET (and the application is installed correctly). On the other hand, this user cannot connect ... and on the ESET Web console, it is indicated that this user has still not validated the installation (Incomplete setup). So I try it out by creating another user and this time with my smartphone. The problem is identical, the installation is done on the smartphone, but on the ESET console it also says "Incomplete setup". While trying to understand why, with, now I have a new error when I try to push the ESET application (Send application) on smartphone: FAILED: Unable to send provisioning SMS. Please try again later or contact ESET support. This is an emergency because these users cannot log in ... I know that I must contact the support (it is done, but are not fast ...), but I also wanted to know if it was not a general breakdown at ESET on one of their service for the 2FA. Thank you
  2. Hi, Since last ESET update (think 5.05 or greater), some of my users have problems for booting the system. They ave the message at startup (before login screen, and can't login) : "A TPM Mode was in use but the TPM failed to initialize correctly. You will need to decrypt this system" Users have to reboot or shutdown few times before they can have login screen. Windows 10 version 1909, ASUS Zenbook laptop. Thank you for your help
  3. Hi, Is ESET Encryption (Deslock) Azure AD compatible? If yes, what is the setting in "directory path" please? Thank you
  4. Hello, We currently have a problem accessing directories with long characters, exploring it crash and the logs indicate a crash of DlpMAFApi64.dll (see logs at bottom). The file path contains approximately 170 characters. On a computer that does not have ESET Deslock, there is no crash. If you go through a network drive, to reduce the number of characters, it works ... but it's not an ideal solution. ESET client version: 5.04 (5.03 also crashes) Do you have a fix? thank you in advance Détecteur d'erreurs , type 0 Nom d’événement : BEX64 Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : Explorer.EXE P2 : 10.0.18362.628 P3 : c3041aa6 P4 : DlpMAFApi64.dll P5 : P6 : 5c5182e9 P7 : 0000000000010b04 P8 : c0000417 P9 : 0000000000000000 P10 : Nom de l’application défaillante Explorer.EXE, version : 10.0.18362.628, horodatage : 0xc3041aa6 Nom du module défaillant : DlpMAFApi64.dll, version :, horodatage : 0x5c5182e9 Code d’exception : 0xc0000417 Décalage d’erreur : 0x0000000000010b04 ID du processus défaillant : 0x2224 Heure de début de l’application défaillante : 0x01d5f06f1defc204 Chemin d’accès de l’application défaillante : C:\WINDOWS\Explorer.EXE Chemin d’accès du module défaillant: C:\Program Files\DESlock+\DlpMAFApi64.dll ID de rapport : 44ea8cc7-2d73-4163-8d0e-5ea9a37013fe Nom complet du package défaillant : ID de l’application relative au package défaillant :
  5. Hi, What's up ? Have you released a new version of ESET Deslock that is compatible with this update? Been a long time without updating, especially at the security level ... Thank you
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