Labo

It did update properly this time on the Windows 7 PC. Hope that was a one time only thing as I never had seen it in all my years with ESET.

I will try to replicate the crash tomorrow by performing a manual update check.

Hello, I have ESET Internet Security on a few PCs here at home, with Windows 10, 8 and 7 being their OS. Since yesterday I've experienced an update issue, where the program black screens the PC right after it is done updating. It did happen yesterday in the Windows 8 machine (it did also corrupt the admin account with the crash which was a real pain to fix) and today with the Windows 7 one. I can't update the Windows 8 PC no matter what as it is a notebook and it hasn't got Win 10 drivers, so I really hope this is a one-time issue or gets sorted out. The problematic updates seem to be one of the following: the program's version 12.2.30.0 , "Detection Module" 20263 or "Rapid Response Module" 15153 as shown in the attached image.

I can confirm that it only seems to appear when you haven't dismissed virus scan results and they are still showing in the computer scan menu. It started happening here a few days ago and it caught my attention that I didn't remember seeing it on the day I didn't scan anything. Also, it always happens right after a definition update like previously mentioned on this thread. Hope this gets fixed soon as it is highly disrupting.