virtualpaul
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Posts posted by virtualpaul
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I started reusing a Windows 10 PC I had not used for quite a while. I have eset internet security (12.something) installed on it.
I tried to update eset but it complained after a few updates.
At the same time, I was installing Windows 10 updates. So I restarted the PC after the Windows 10 updates completed.
But it seems to have reverted to Windows Defender for anti-virus and firewall.
I went to the services and saw that ekrn service was stopped. I tried starting it but it would not allow it. I also tried starting eset GUI (egui.exe?) but it would not start.
So I downloaded the manual installer for eset but when I launch it as an administrator, it complains that there is no internet to validate the installer.
But obviously there is something else since I just downloaded the manual installer from the eset web site. So I tried going in Windows to disable the Windows Defender firewall (local, network and public), I rebooted and I get the same error when I try to launch the eset installer.
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I uninstalled my Firefox to install Firefox ESR. Now I only have the later installed. I checked and I only have one Firefox installed.
Whenever I try to start the eset B&PP, I get a popup saying:
"You've launched an older version of Firefox"
[Exit] [Create New Profile]
If I create a new profile, it will work once. But once I exit and try to relaunch the B&PP, it will show me the same popup.
After a few trials, I went in Firefox and typed About:Profiles and I can see I had 4 profiles. I deleted all except one and I am waiting for a solution.
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On 10/16/2021 at 1:26 PM, virtualpaul said:
Ok I will try but it could take a while since right after I enabled the memory tracing, ekrn seems to have rebooted itself or something since the memory when down to 50MB which I guess is probably normal.
Do you still want the 5GB .dmp in the mean time?
So I redid the dump with the memory tracing. I sent you a message on how to get the files.
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Ok I will try but it could take a while since right after I enabled the memory tracing, ekrn seems to have rebooted itself or something since the memory when down to 50MB which I guess is probably normal.
Do you still want the 5GB .dmp in the mean time?
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7 hours ago, Marcos said:
First you must create a dump manually when ekrn takes a lot of RAM via advanced setup -> tools -> diagnostics -> create (dump), only then an ekrn*.dmp file will be created.
Ok, I created the dump files and zipped them but that is about 1.6GB. Any suggestions on how to get it to you?
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3 hours ago, Marcos said:
You can compress ekrn*.dmp files in C:\ProgramData\ESET\ESET Security\Diagnostics and supply the archive to me. However, ESET Log Collector logs may be requested by developers later. It's impossible for users to check all logs and especially binary data files and dumps that ESET Log Collector collects; ESET is a security vendor who takes also security of your data seriously. Without logs we often cannot move on and help you resolve issues.
I could not find any ekrn*.dmp in the folders I found. I installed the data on another drive but I am guessing they should have been there too.
Anyway, I sent you the logs in a private message.
If you can, please let me know once you have downloaded it so I can remove it.
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Yes it is a personal desktop. I am just running a few personal LAN servers application.
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16 minutes ago, Marcos said:
It is not possible to restart ekrn for security reasons. The best would be if you could generate an ekrn dump via the advanced setup -> diagnostics -> create (dump).
When done, collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.
As peteyt asked, what product and version are you using? You have mentioned a server, however, you have posted in the forum for home user products.
Since you can disable most of eset features from the GUI, I am not sure it would be worse to allow restart too. Perhaps with a password or something.
I am looking at the log collector menu and there are quite a lot of logs in that list. Is there a bare minimum I could send you instead? I am not too keen on providing that much info about my system since I cannot check all those logs. It would take a week!
Yes, the latest according to the GUI: 14.2.24.0.
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In Windows 8.1, from the services I don't see any option to stop or restart the ekrn 'ESET Service'. That service has a 5GB memory commit size right now... Most probably memory leaks.
Is there another way to do this without a reboot?
I do not want to restart Windows itself since I have many application and some server application running.
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11 minutes ago, Marcos said:
If you install it on top of the previous versions, all settings will be preserved.
Thanks. Ok I will try.
So far it won't let me put the data folder from inside the eset program folder:
g:\Program Files\ESET Security\Data\
So here is what I did that worked:
g:\Program Files\ESET Security\
g:\Program Files\ESET Security Data\
g:\Program Files\ESET Security\Modules\
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3 minutes ago, Marcos said:
You must delete it prior to running the installer.
Sorry I replied too fast and edited my previous post that you quoted.
Ok. Is there a way to keep previous settings of eset? Site whitelist, blacklist, firewall, etc
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1 hour ago, Marcos said:
Are you positive that G:\Program files\ESET doesn't exist before you run the installer?
I kept "g:\Program Files\ESET\" but deleted "g:\Program Files\ESET\ESET Security\" since I thought I could keep the previous installation folder g:\Program Files\ESET\Data". Or does the installing have to be completely clean.
The installer does not complain about the other two paths.
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On 3/1/2021 at 9:05 AM, Marcos said:
Please make sure that the target folders do not exist.
Thanks. The error message seems to indicate the contrary though. It should says something like "Folder already exist. Please select another location." to be clear.
I tried again after deleting the folders but I still get a 'red' rectangle around the 'Data Folder'.
What are the 'legal' locations for 'Data Folder'?
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Thanks.
So nobody has an answer to my question? I should submit a bug report then.
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I needed to reinstall eset because Windows complained that there was no anti-virus installed after renewing eset. Buggy renewall feature it would seem.
I uninstalled eset through the Programs and Features dialog, rebooted and now I am trying to reinstall it but it won't let me choose the installation folders.
I am trying to reinstall it on a different drive than the default and it does not let me.
I even tried creating those folders myself but it won't accept it? There is only a 'Back' button...
Even clicking 'Back' it says 'Invalid Folders Selected' and it is now 'stuck' in that dialog...
Looks like the interface for choosing folders is buggy.
My previous eset was installed on that exact drive and worked for several years.
So now I don't have an anti-virus or a firewall on my PC!
Note: Looks like changing the installation folders is a bug since 2017 according to this:
https://forum.eset.com/topic/13698-invalid-folder-can-only-install-on-default-folder/
So is it possible or not?
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So it would seem that either way I am opening some security holes. I am not sure which one is worse.
Is there a way to just accept that self-signed SSL certificate without opening new security holes?
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I used the eset menus to enter a specific IP address (192.168....) but it saved 'localhost' so I am not sure what I can do.
I don't like this at all but is there another option?
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Thanks for your help.
I tried both your suggestions.
1- When I "set SSL protocol filtering mode to Interactive", I cannot even access this forum. I am getting that same error SSL_ERROR_BAD_CERT_ALERT.
2- So I tried adding the ip address in the 'list of known certificates' but it does not seem to help when I "set SSL protocol filtering mode to Interactive". Eset does not ask me anything even though the option is set to 'interactive' and the certificate was added in the list with 'Auto'.
So I have put it back to 'automatic' and changed the access to 'Allow' and 'Ignore' and it seems to have worked through Firefox adding the exception for that address.
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Hi,
I am trying what you suggested but:
1- I could not find your option 'Protocol filtering'.
2- I could only find 'advanced setup -> web and email -> web access protection -> url address management' that has an address list that I can edit.
I added the IP address in the 'list of allowed addresses' and clicked ok to confirm.
But that does not help. I am still getting the same error message.
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Hi,
I am trying the openVAS tryout in a virtual machine as they suggested on their site.
But eset and firefox is preventing me from accessing it. I am getting:
Secure Connection Failed
An error occurred during a connection to "IP address" SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT
I think the virtual machine is a linux and it uses a self-signed SSL certificate.
Is there a way to add an exception in eset for a web site that I trust?
Update did not work, reverted to Windows Defender, install not working either
in ESET Internet Security & ESET Smart Security Premium
Posted · Edited by virtualpaul
Thank you for helping.
Just before following your suggestion, I tried to uninstall it using the Windows App & Features menu but only the 'Modify' option was present. I tried it anyway and it gave me an option to repair. I tried the repair but it complains about not having enough privilege for tons of files so I cancelled.
So I used the uninstall tool in safe mode as suggested in the page you linked. The product got uninstalled ok.
I then tried the manual install from scratch. It seemed to install and asked me for my product key. Then asked for a few privacy and settings questions but at the end it said the installation failed and asked my to run the troubleshooter...
The troubleshooter suggested I reboot and reinstall. I did and this time I did not enter my product key and the installation worked.
My ratings:
Your support: 10/10
eset update: 0/10 since it cannot update itself without making a mess of itself
eset uninstalling: 5/10 very troublesome
eset installing: 5/10 needs two trials to get it to install
Thanks again for your help.