I have the same issue :
I saw this in the trace.log that seems relevant :
2020-10-05 19:50:08 Information: AutomationModule [Thread 3e20]: Task: Executing task [UUID=2549da93-e1b1-4473-9cf0-7c611f484b83, TYPE=UpgradeInfrastructure, CONFIG=taskType: UpgradeInfrastructure taskUpgradeInfrastructure { compatible_with { package_app_id: "com.eset.apps.business.era.server.windows" package_version: "7.2.1278.0" package_os: "windows" package_name: "ESET Security Management Center Server" package_description: "ESET Security Management Center Server" package_os_systems: "WINDOWS" } I_agree_with_application_End_User_License_Agreement: true }].
2020-10-05 19:50:08 Information: AutomationModule [Thread 3e20]: Mediator: Sending trigger finished log [TriggerUUID=aadb40b4-f063-4e34-9fff-15d3beb21b7b].
2020-10-05 19:50:08 Information: AutomationModule [Thread 3e20]: AsapTrigger: Trigger [UUID=aadb40b4-f063-4e34-9fff-15d3beb21b7b, TYPE=ASAP] has been disabled.
2020-10-05 19:50:08 Information: AutomationModule [Thread 3e20]: Facade: Trigger has been created [UUID=aadb40b4-f063-4e34-9fff-15d3beb21b7b, TYPE=ASAP, CONFIG=triggerType: ASAP triggerThrottle { } asapTriggerCfg { validTo { year: 2020 month: 11 day: 5 hour: 19 minute: 49 second: 7 } isUTC: true }].
2020-10-05 19:50:08 Information: CSystemConnectorModule [Thread 1678]: CMetadataProcessorV3 do not download any eula while do query
2020-10-05 19:50:08 Information: CSystemConnectorModule [Thread 1678]: CMetadataProcessorV3: Found 2 product infos for condition: {"ProductID":"com.eset.apps.business.era.agent","Language":"en_US","Platform":"x64","OS":{"Type":"windows","Version":"1688862745165824","Edition":"Enterprise"},"EraServer":{"Package":"com.eset.apps.business.era.server.windows","Version":"1970333510664192"},"Base":"1970333509877760"}
2020-10-05 19:50:08 Information: CSystemConnectorModule [Thread 1678]: CMetadataProcessorV3: Number of eulas files downloaded is 0
2020-10-05 19:50:08 Information: CSystemConnectorModule [Thread 1678]: UpgradeInfrastructure: Skipping repair/reinstall of 'com.eset.apps.business.era.agent' [hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.1266.0/agent_x64.msi]
2020-10-05 19:50:08 Information: CSystemConnectorModule [Thread 1678]: UpgradeInfrastructure: No suitable ERA Agent package was found