Dump Kids

July 31, 2019

I mean not an ESMC certificate, but a certificate in a web browser, so that the display does not appear as shown below

July 22, 2019

Hello,
how to update the ssl certificate on the ESMC web, I use ova which has been provided on the eset website

Thanks before,

December 1, 2018

December 1, 2018

20 minutes ago, MartinK said:

In "Received logs" section of status.html, there is mentioned that ~14000 logs were received in last hour - could you please move mouse over this line and post shown data? Tooltip should contain detailed statistics of what kind of logs were received in last hour and could possibly result in this overloaded state.

i have quarantine_content_status 29466 on last hours, is that normal?
if not, what caused that?

this is a screenshort

Also are you using ERA Proxy? If so, what is the replication interval of it? In case interval is larger, it might result in state that too many logs is sent/received in a moment, resultin in temporary overloaded state.

No, i, dont use era proxy, the connection from client directly to era server & update using http proxy

December 1, 2018

December 1, 2018

2 minutes ago, MartinK said:

What it means that AGENT connections are rejected because server is overloaded. This might have multiple reasons, but most common are:

insufficient free memory (RAM) on server

non-working connection to database (this might be case especially in case database would be installed on separate host)

pending log writes -> state where queue of data to be written into database is over some hard coded threshold.

I would recommend to check overall performance status of server, and also status.html (/var/log/eset/RemoteAdministrator/Server/status.html) for more details. Mentioned status.html should contain RAM and pending logs details.

I installed the database with one machine
this is my system information from the era webmin

and this my log

December 1, 2018

Hello,

I have a case in my server era log like this

2018-12-01 14:05:29 Error: CReplicationModule [Thread 7fded6ffd700]: CStepProcessor: Replication master rejected, slave is busy

what is the cause of the case as above?
does anyone experience like me? if so what is the solution

i use

mysql : mysql Ver 14.14 Distrib 5.6.41, for Linux (x86_64) using EditLine wrapper
os : CentOS Linux 7.5.1804
eraserver : 6.5.417.0
webconsole : 6.5.388.0

my eset agent client +-2000 user & my interval user is default (1 minutes)

image.png.b2f782805303735681b15e112a6711e2.png

this is config from mysql my.cnf

# For advice on how to change settings please see
# hxxp://dev.mysql.com/doc/refman/5.6/en/server-configuration-defaults.html

[mysqld]
# General configuration
innodb_buffer_pool_size = 1024M
join_buffer_size = 16M
sort_buffer_size = 2M

symbolic-links=0
sql_mode=NO_ENGINE_SUBSTITUTION,STRICT_TRANS_TABLES

datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
log-error=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid

# Enable big chunks for ESET Remote Administrator
max_allowed_packet=600M

# Enable big statement size for ESET Remote Administrator
innodb_log_files_in_group=2
innodb_log_file_size=200MB

# Enable longer locks timeout for ESET Remote Administrator
innodb_lock_wait_timeout=600

[mysqld_safe]
log-error=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid

and some log mysql

181201 20:40:38 mysqld_safe mysqld from pid file /var/run/mysqld/mysqld.pid ended
181201 20:40:40 mysqld_safe Logging to '/var/log/mysqld.log'.
181201 20:40:40 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
2018-12-01 20:40:41 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --explicit_defaults_for_timestamp server option (see documentation for more details).
2018-12-01 20:40:41 0 [Note] /usr/sbin/mysqld (mysqld 5.6.41) starting as process 21788 ...
2018-12-01 20:40:41 21788 [Warning] Buffered warning: Changed limits: max_open_files: 1024 (requested 5000)

2018-12-01 20:40:41 21788 [Warning] Buffered warning: Changed limits: table_open_cache: 431 (requested 2000)

2018-12-01 20:40:41 21788 [Note] Plugin 'FEDERATED' is disabled.
2018-12-01 20:40:41 21788 [Note] InnoDB: Using atomics to ref count buffer pool pages
2018-12-01 20:40:41 21788 [Note] InnoDB: The InnoDB memory heap is disabled
2018-12-01 20:40:41 21788 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2018-12-01 20:40:41 21788 [Note] InnoDB: Memory barrier is not used
2018-12-01 20:40:41 21788 [Note] InnoDB: Compressed tables use zlib 1.2.3
2018-12-01 20:40:41 21788 [Note] InnoDB: Using Linux native AIO
2018-12-01 20:40:41 21788 [Note] InnoDB: Using CPU crc32 instructions
2018-12-01 20:40:41 21788 [Note] InnoDB: Initializing buffer pool, size = 1.0G
2018-12-01 20:40:41 21788 [Note] InnoDB: Completed initialization of buffer pool
2018-12-01 20:40:41 21788 [Note] InnoDB: Highest supported file format is Barracuda.
2018-12-01 20:40:41 21788 [Note] InnoDB: 128 rollback segment(s) are active.
2018-12-01 20:40:41 21788 [Note] InnoDB: Waiting for purge to start
2018-12-01 20:40:41 21788 [Note] InnoDB: 5.6.41 started; log sequence number 1366794332187
2018-12-01 20:40:41 21788 [Note] Server hostname (bind-address): '*'; port: 3306
2018-12-01 20:40:41 21788 [Note] IPv6 is available.
2018-12-01 20:40:41 21788 [Note]   - '::' resolves to '::';
2018-12-01 20:40:41 21788 [Note] Server socket created on IP: '::'.
2018-12-01 20:40:41 21788 [Note] Event Scheduler: Loaded 0 events
2018-12-01 20:40:41 21788 [Note] /usr/sbin/mysqld: ready for connections.
Version: '5.6.41'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  MySQL Community Server (GPL)
2018-12-01 20:43:25 21788 [Note] /usr/sbin/mysqld: Normal shutdown

2018-12-01 20:43:25 21788 [Note] Giving 8 client threads a chance to die gracefully
2018-12-01 20:43:25 21788 [Note] Event Scheduler: Purging the queue. 0 events
2018-12-01 20:43:25 21788 [Note] Shutting down slave threads
2018-12-01 20:43:27 21788 [Note] Forcefully disconnecting 0 remaining clients
2018-12-01 20:43:27 21788 [Note] Binlog end
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'partition'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'PERFORMANCE_SCHEMA'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_DATAFILES'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_TABLESPACES'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_FOREIGN_COLS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_FOREIGN'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_FIELDS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_COLUMNS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_INDEXES'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_TABLESTATS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_SYS_TABLES'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_INDEX_TABLE'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_INDEX_CACHE'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_CONFIG'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_BEING_DELETED'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_DELETED'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_FT_DEFAULT_STOPWORD'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_METRICS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_BUFFER_POOL_STATS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_BUFFER_PAGE_LRU'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_BUFFER_PAGE'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMP_PER_INDEX_RESET'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMP_PER_INDEX'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMPMEM_RESET'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMPMEM'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMP_RESET'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_CMP'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_LOCK_WAITS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_LOCKS'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'INNODB_TRX'
2018-12-01 20:43:27 21788 [Note] Shutting down plugin 'InnoDB'
2018-12-01 20:43:27 21788 [Note] InnoDB: FTS optimize thread exiting.
2018-12-01 20:43:27 21788 [Note] InnoDB: Starting shutdown...
2018-12-01 20:43:29 21788 [Note] InnoDB: Shutdown completed; log sequence number 1366827658015
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'BLACKHOLE'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'ARCHIVE'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'MRG_MYISAM'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'MyISAM'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'MEMORY'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'CSV'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'sha256_password'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'mysql_old_password'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'mysql_native_password'
2018-12-01 20:43:29 21788 [Note] Shutting down plugin 'binlog'
2018-12-01 20:43:29 21788 [Note] /usr/sbin/mysqld: Shutdown complete

181201 20:43:29 mysqld_safe mysqld from pid file /var/run/mysqld/mysqld.pid ended
181201 20:43:32 mysqld_safe Logging to '/var/log/mysqld.log'.
181201 20:43:32 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
2018-12-01 20:43:32 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --explicit_defaults_for_timestamp server option (see documentation for more details).
2018-12-01 20:43:32 0 [Note] /usr/sbin/mysqld (mysqld 5.6.41) starting as process 22687 ...
2018-12-01 20:43:32 22687 [Warning] Buffered warning: Changed limits: max_open_files: 1024 (requested 5000)

2018-12-01 20:43:32 22687 [Warning] Buffered warning: Changed limits: table_open_cache: 431 (requested 2000)

2018-12-01 20:43:32 22687 [Note] Plugin 'FEDERATED' is disabled.
2018-12-01 20:43:32 22687 [Note] InnoDB: Using atomics to ref count buffer pool pages
2018-12-01 20:43:32 22687 [Note] InnoDB: The InnoDB memory heap is disabled
2018-12-01 20:43:32 22687 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2018-12-01 20:43:32 22687 [Note] InnoDB: Memory barrier is not used
2018-12-01 20:43:32 22687 [Note] InnoDB: Compressed tables use zlib 1.2.3
2018-12-01 20:43:32 22687 [Note] InnoDB: Using Linux native AIO
2018-12-01 20:43:32 22687 [Note] InnoDB: Using CPU crc32 instructions
2018-12-01 20:43:32 22687 [Note] InnoDB: Initializing buffer pool, size = 1.0G
2018-12-01 20:43:32 22687 [Note] InnoDB: Completed initialization of buffer pool
2018-12-01 20:43:32 22687 [Note] InnoDB: Highest supported file format is Barracuda.
2018-12-01 20:43:33 22687 [Note] InnoDB: 128 rollback segment(s) are active.
2018-12-01 20:43:33 22687 [Note] InnoDB: Waiting for purge to start
2018-12-01 20:43:33 22687 [Note] InnoDB: 5.6.41 started; log sequence number 1366827658015
2018-12-01 20:43:33 22687 [Note] Server hostname (bind-address): '*'; port: 3306
2018-12-01 20:43:33 22687 [Note] IPv6 is available.
2018-12-01 20:43:33 22687 [Note]   - '::' resolves to '::';
2018-12-01 20:43:33 22687 [Note] Server socket created on IP: '::'.
2018-12-01 20:43:33 22687 [Note] Event Scheduler: Loaded 0 events
2018-12-01 20:43:33 22687 [Note] /usr/sbin/mysqld: ready for connections.
Version: '5.6.41'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  MySQL Community Server (GPL)

maybe if anyone can help I am very grateful

best regards,

November 5, 2018

Why should I contact epns.eset.com first, even though it is only a local connection from ESMC to the client ?
actually is there an existing feature from epns.eset.com ?

September 27, 2018

HI,

I just upgraded eset remote administrator to ESMC, but there is one strange feature,
why on emsc, send wake up call failed if there is no internet connection? but if there is an internet connection, the status is successful.

I have used the Apache http proxy eset on my network

does anyone get the same problem as me?

image.png.6ee8a2e7d95fd0f87e8da896c22df8b3.png

September 4, 2018

Dear all,

I have a problem when installing antivirus endpoint, why web access protection is non-functional? Maybe someone can help / ever get the same case.

Thank you

5a8f939b3a15f_WhatsAppImage2018-02-22at1

This my log if need https://www.dropbox.com/sh/ctsopf2a21vceyo/AADpj3VQF4LffJbq2xcFeN-Xa?dl=0

in this log, i using EIS for collect firewall logging. Thanks before

August 16, 2018

1 minute ago, MichalJ said:

Was this machine by any means accidentally deleted from ERA? In such case, mask icons should appear within next 24 hours.

no, I installed it for the first time and never deleted it from the era

August 16, 2018

11 minutes ago, Dump Kids said:

Hellow,

I have installed agents & endpoints on the client side, but in the era why doesn't it appear that the agent has been installed agent & endpoint?

is there a similar case like me?

Thanks before

Hi,

My problem above has solved,
I do the client task reset clone agent on the PC.
but what's weird, why is that? even though the pc is not the result of a clone with another PC.

August 16, 2018

Hellow,

I have installed agents & endpoints on the client side, but in the era why doesn't it appear that the agent has been installed agent & endpoint?

image.png.305bf364ad5051a721ee8a24cd959e3d.png

is there a similar case like me?

Thanks before

August 13, 2018

Hellow,

My problem has been resolved, by updating my windows.

Thanks before

August 13, 2018

Hellow,

my problem has been resolved, by replacing the /opt/eset/RemoteAdministrator/Server/Repository.so file with another.

Thanks before

August 8, 2018

1 hour ago, Marcos said:

The Process Monitor log you've created is not from a boot. Please generate a boot log as per the instructions at https://support.eset.com/kb6308 , section Gather boot log files.

Hi Marcos,

This Proces monitor from a boot : https://www.dropbox.com/s/qcvb3nhwyssvbwf/1 1 - Logfile.PML?dl=0

1 hour ago, Marcos said:

Is the malware being detected after a system restart? Even if you disconnect the computer from network?

malware can still detect it again and he kills the explorer.exe process when eset issues a notification.
I don't have try to disable the network, and some PCs on the network are also infected with the trojan.

August 8, 2018

hello, can anyone help me? on one of my windows server, I get Win32 / Krypitik virus and always display notifications from eset like this

image.png.bc8b168e2fde358796a1b08b56ea707b.png

I might include a log from the PC :

log collector : https://www.dropbox.com/s/ctbzduwtt10qkgj/efsw_logs.zip?dl=0

Process Monitor : https://www.dropbox.com/s/1avpmd885jsplgt/Logfile.PML?dl=0

Report from ERA : https://www.dropbox.com/s/wjnsceyit4u8m50/Detailed quarantined objects Server ESET.pdf?dl=0

Thanks before,

Kings Regards

August 6, 2018

Hi,

has anyone ever experienced this problem? my era server service cannot run.

this is my last log

2018-08-06 06:44:15 Information: Kernel [Thread 7f575b8a2740]: Unloading module: CTranslatorModule
2018-08-06 06:44:15 Error: Service [Thread 7f575b8a2740]: Not found: Era::Repository::Server::CRepositoryModule
2018-08-06 06:45:41 Information: [Thread 7fb22bb4e740]: Loading ESET modules from /var/opt/eset/RemoteAdministrator/Server/Modules/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Local time is 2018-Aug-06 13:45:42
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductLine: era
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductVersion: 6.5.417.0
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: Locale: en_US
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductInstanceID: e9da1f86-dc98-48f5-9dd5-56afdec633fb
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramDataDirectory: /var/opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductConfigurationDirectory: /etc/opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramLogsDirectory: /var/log/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: TempDirectory: /tmp/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramLibraryDirectory: /opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /var/opt/eset/RemoteAdministrator/Server/Modules/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: CrashDumpsDirectory: /var/opt/eset/RemoteAdministrator/Server/Dumps/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Hardware Fingerprint: 01000AB4-35BC-DDC8-6F64-D084CEEC92EA
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded ESET modules: 1=1069,18=1678,40=1526.10,10=1273
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Used memory before loaded module libraries is 35348 KB
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Translator
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Translator (used 1084 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Updates
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Updates (used 16 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Database
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Database (used 196 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library DataMiners
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library DataMiners (used 480 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Scheduler
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Scheduler (used 396 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Security
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Security (used 948 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Network
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Network (used 1576 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Cleanup
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Cleanup (used 80 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Symbols
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Symbols (used 184 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library DynamicGroups
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library DynamicGroups (used 176 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library RemoteDeployment
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library RemoteDeployment (used 452 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Replication
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Replication (used 364 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Reports
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Reports (used 404 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Automation
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Automation (used 664 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library StaticGroups
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library StaticGroups (used 568 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library EmailSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library EmailSender (used 276 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library SNMPTrapSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library SNMPTrapSender (used 128 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library SyslogSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library SyslogSender (used 452 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library ReportPrinter
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library ReportPrinter (used 160 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library License
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library License (used 440 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Monitor
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Monitor (used 136 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Repository
2018-08-06 06:45:42 Warning: Kernel [Thread 7fb22bb4e740]: Module library Repository was not loaded
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library LogExport
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library LogExport (used 368 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Policies
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Policies (used 20 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Users
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Users (used 692 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library ConsoleApi
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library ConsoleApi (used 1848 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Used memory before modules load and initialization is 47640 KB
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CTranslatorModule
2018-08-06 06:45:42 Information: CTranslatorModule [Thread 7fb22bb4e740]: Registering translator resource
2018-08-06 06:45:42 Information: CTranslatorModule [Thread 7fb22bb4e740]: Module successfully initialized
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CTranslatorModule (used 260 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CUpdatesModule
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CUpdatesModule (used 336 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDatabaseModule
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Startup configuration builder builds successfully ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Startup connection pool created ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Builder rebuilds successfully ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Connection pool recreated ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: CDBSetupperBase::PerformUpgradeIfNecessary: Checking if ETL DB is required
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: CDBSetupperBase::PerformUpgradeIfNecessary: Starschema is same. No ETL upgrade required.
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDatabaseModule (used 13372 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDataMinersModule
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: CStatusLogDataMiner: Initializing local status log cache
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: CStatusLogDataMiner: Finished initialization of status log cache
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: DataMinerCompletionHandler: Starting completion handler worker thread
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDataMinersModule (used 10716 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module SchedulerModule
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module SchedulerModule (used 0 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CServerSecurityModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CServerSecurityModule (used 2900 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module NetworkModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module NetworkModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CCleanupModule
2018-08-06 06:45:43 Information: CCleanupModule [Thread 7fb22bb4e740]: Module initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CCleanupModule (used 264 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSymbolsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSymbolsModule (used 528 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDynamicGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDynamicGroupsModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CRemoteInstallModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CRemoteInstallModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReplicationModule
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Starting module initialization
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Initializing message processing
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Module initialization done
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModule: Initializing Server specific submodules
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReplicationModule (used 264 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReportsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReportsModule (used 788 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module AutomationModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module AutomationModule (used 528 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CServerStaticGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CServerStaticGroupsModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CEmailSenderModule
2018-08-06 06:45:43 Information: CEmailSenderModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CEmailSenderModule [Thread 7fb22bb4e740]: Initialized module
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CEmailSenderModule (used 136 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSNMPTrapSenderModule
2018-08-06 06:45:43 Information: CSNMPTrapSenderModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CSNMPTrapSenderModule [Thread 7fb22bb4e740]: Module initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSNMPTrapSenderModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSyslogSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSyslogSenderModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReportPrinterModule
2018-08-06 06:45:43 Information: CReportPrinterModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CReportPrinterModule [Thread 7fb22bb4e740]: Module successfully initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReportPrinterModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module LicenseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module LicenseModule (used 260 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CMonitorModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CMonitorModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CMonitorModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: LicenseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReportPrinterModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSyslogSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSNMPTrapSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CEmailSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CServerStaticGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: AutomationModule
2018-08-06 06:45:43 Information: AutomationModule [Thread 7fb22bb4e740]: Facade: All triggers have been unloaded.
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReportsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReplicationModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CRemoteInstallModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDynamicGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSymbolsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CCleanupModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: NetworkModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CServerSecurityModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: SchedulerModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDataMinersModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDatabaseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CUpdatesModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CTranslatorModule
2018-08-06 06:45:43 Error: Service [Thread 7fb22bb4e740]: Not found: Era::Repository::Server::CRepositoryModule

Thankyou before

July 11, 2018

12 hours ago, harley95 said:

Wake up call from Eset Remote Administrator to any agents is not working. I have ensured the ports are open and I can do scans ect . So it is just Wake up call that is not working. I do not believe that it has since we installed Eset.

Any suggestions on how to get this to work ?

Have you checked the log on C:/ProgramData/ESET/RemoteAdministrator/Agent/EraAgentApplicationData/Logs/status.html

what the status of them?

if oke will be like this

July 10, 2018

4 hours ago, MartinK said:

Could you specify version&platform of MirroTool you are using?

Regarding this error, it's English translation is "Error copying file" which most probably means that downloaded mirror file cannot be placed in output directory. This might be caused for example by full disk, insufficient permissions, or maybe file that is supposed to be replaced is locked for changes by another process.

thanks for your answer, i check the HDD is still a lot of free space. maybe file that is supposed to be replaced is locked for changes by another process (my crontab).

2 hours ago, Marcos said:

Do you create the mirror on a local disk?

yes, for destination mirror tools, i make local disk with era server. I use ova as it (era). why? there is a problem if the mirror tools on a local disk?

July 10, 2018

Dear ESET,

i have same question with them

https://forum.eset.com/topic/6819-mirror-tool-status-code/

whether it was created error code mirror tools translated?

for example i have error : perfrom full mirror failed with error: undocumented serious error. Error code is: 4122 Error occured.

King Regards.

July 2, 2018

Why my eset service can not run during installation process?
anyone have a similar case?

image.png.143d21ed3294671a0c860971f875a9e6.png

this is my sysinspector https://drive.google.com/file/d/1TiKEHMTnXhWA0OwIIThLyVlmnXz09reO/view?usp=sharing

log collector https://drive.google.com/file/d/1Wrgl8rR_mc4iZQ9L3Q-WZ4PsjaSqRcAC/view?usp=sharing

Thanks before

February 23, 2018

6 hours ago, Marcos said:

Could you temporarily uninstall EEA and install ESET Internet Security? Activate a 30-day trial version. I assume the same error should be reported. Then enable Advanced firewall logging in the advanced setup -> Tools -> Diagnostics and reboot the computer. Next disable logging and collect logs with ELC. Upload the generated archive to a safe location (Dropbox, OneDrive, etc.) and drop me a message with a download link.

where is Diagnostics? I'm looking not but there.

image.png.cc6b2ec7d9cad3d543704304c8fcdff1.png

February 23, 2018

Dear all,

I have a problem when installing antivirus endpoint, why web access protection is non-functional? Maybe someone can help / ever get the same case.

Thank you

February 20, 2018

Endpoint must be unassign from policy on your server era.

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Dump Kids

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How renew cetrificate ESMC on web

How renew cetrificate ESMC on web

Replication master rejected, slave is busy

Replication master rejected, slave is busy

Replication master rejected, slave is busy

Replication master rejected, slave is busy

Replication master rejected, slave is busy

Send Wake Up Call Failed

Send Wake Up Call Failed

Web access protection is non-functional

Pictures of agent & endpoint do not appear in the era

Pictures of agent & endpoint do not appear in the era

Pictures of agent & endpoint do not appear in the era

Win32/Krypitik

ERA Service Can't Run

Win32/Krypitik

Win32/Krypitik

ERA Service Can't Run

Wake up call not working

Mirror Tools Code

Mirror Tools Code

Service Eset Endpoint can't start

Web access protection is non-functional

Web access protection is non-functional

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