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Posts posted by rollindadice
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On 27/10/2017 at 12:17 AM, santoso said:
here how to create wireshark log
https://support.eset.com/kb6446/?viewlocale=en_USAOI stand for All in One Installer.
Thanks , just installed Wireshark, now running, will send Wireshark File to forum in a bit
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1 hour ago, Marcos said:
You can also create a Wireshark log while creating an AOI which might shed more light if it's failing on downloading the installer.
How can I create a wireshark log? what does AOI stand for( excuse me for not knowing)
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1 hour ago, MartinK said:
Relevant error from provided trace log is:
GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v1/com/eset/tools/installers/bootstrapper_era/v1/1.0.8.0/epi_are.exe')
which means that HTTP download was interrupted before reference file has been downloaded. We have seen this in multiple occasions:
- HTTP proxy was not working properly
- ESET infrastructure issue (but that should not be this case as it does not work for longer time)
- Poor internet connectivity which results in connection timeout
- Firewall that blocks download of executable (*.exe) files
Could you verify that file can be downloaded manually? It may be helpful to generate wireshark log, as recommended @Marcos. I would guess there is either problem with downloading this type of files, or problem with larger files download (this specific is around ~11MB). There does not seems to be problem with connectivity, as you won't be able to get so far with installer creation.
I just tried downloading manually but didn't get through, check attached
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1 hour ago, MartinK said:
Please re-try and check or send me privately (PM) SERVER's trace.log located in:
C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs
Generating installers may have failed on multiple phases, where most problematic is downloading installer files (around 200MB).
I tried downloading it manually , timing out with any browser, and also timed out on my download manager that I use , check attached.
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I installed the ERA unto my Windows 2012 R2 server to test this trial license before actually buying for our company, installation went through with no problems, issue arises when I try to create 32bit or 64bit installer , I get this error Internal Server Error, anyone else had such an error, what steps should I take. check attached file.
Unable to create installer 32bit or 64 bit
in ESET PROTECT On-prem (Remote Management)
Posted
amazingly while having wireshark running , the installer seems to be downloading now, haha took quite a while on 0% , then it started downloading ,it went to 10, 14, it's stuck at 26% for about 5 minutes now