Hi
My son who's on holiday 135 miles away has somehow managed to lock his phone with the ESET anti-theft lockscreen showing. I suspect his friends have tried to log in too many times with the wrong password. I have logged in to myeset and the device is not showing any issues however for some reason, I cannot click on anything such as device is missing, or any other options for that matter including security password. Everything is greyed out. As a test, I've gone into other devices and this problem doesn't exist.
I should add on the myeset dashboard the device is showing with a green tick and Anti-Theft Optimization level with 5 stars.
Needless to say, I cannot remember the unlock password. I also have no physical access to the device.
Any ideas what I can do? He needs his phone.
