Bordonbert

That's all good now Itman, thanks for the link. I had basically done what they recommended and I think close to what you would suggest. I don't disagree with the principle of being warned about this potential threat, only when it is applied to files I know are absolutely secure as I generate and constantly work with almost all of them myself. I have simply added the IP addresses of my two NAS drives, and yes, they are static. I'm not going to disable this warning for other PCs on the network as one is my wife's! 🤫 Let's just say, I do recognise that others may not be as knowledgable as myself with external files. Other sporadically connected mobile devices I look on as almost less secure toys and I won't trust anything that goes out into the outside world with such weak security as they do. I'll monitor the situation and adjust where I now see fit given that I have a clearer view of what is going on but I think that sorting out and allowing the NAS drives alone will be the fix.

Thanks to both of you for your advice. I do understand the reason for this to happen, I'm fairly security conscious at all times. Files like an .exe I can completely understand. Even a .docx file for example from an unknown source location with macros I get too. I am not in a commercial network, I'm working in only a home environment with a few machines and mobile devices on the network where I depend on a couple of NAS drives. Marcos' advice has shown me how to add them as trusted sources which I have now done. Here's hoping. I'm afraid I can't find the area you pointed me to Itman. When I get to App & Browser Control there is no sign of Reputation-Based Protection anywhere to be seen or anything similar. I'm on Win10 1.0.19045 at present. I would have thought it should show up there. Could this be because I have Microsoft Defender Smartscreen and the two other options switched off? I made sure to switch all such settings off when I installed Eset SSP as I thought SSP took care of things. Should that be switched back on? Will that not conflict with Eset or fight with it for authority? I have seen similar things in the past with Windows. EDIT: Looking at the screen I do get I can now see it is very similar to the one you show in your screenshot. Mine is just titled App & Browser Control and is missing the Potentially unwanted app blocking option.

Can anyone please help me with this irritating feature? I have Eset Smart Security Premium 16.1.14.0. It is fully active with Windows Defender turned off yet I keep getting Windows Security messages warning me that "Opening these files might be harmful to your computer". Windows Security then informs me that "Your internet security settings suggest that one or more files may be harmful. Do you want to use it anyway" when I simply try to move or copy them. This applies to even basic .docx and .jpg files. It's irritating having to Ok a simple process like this every time I follow it. I have tried to follow online instructions to turn it off in Security -> Virus & threat protection -> Virus & threat protection settings, but of course Defender is switched off and Windows seems to think, "you dare to turn it off and use a third party setup? then!" There is an area in Eset SSP at Setup -> Computer Protection -> Advanced Setup -> Notifications where there are a plethora (today's word) of individual messages to switch on or off but I can't see anything which seems relevant to this issue. How do I stop this message from being posted?

Ok we have a fair bit to update here to round off. The ESET team have spent a lot of time talking to me, both support and development teams, with screenshots sent and acknowledged and I am very grateful for their help and advice. Their support has always been second to none in my experience. One thing is becoming clear, this is most likely not an ESET programming issue. I now have the problem Samsung mobile (on Android 9 and too old to update further), a second Samsung mobile and a Samsung tablet (both on Android 11 and also fixed there), all running ESET Mobile Security alongside ESET Password Manager and using Chrome. The second mobile and the tablet work flawlessly. The older Android 9 mobile refuses to co-operate. We can't expect ESET to spend valuable development time chasing a problem which is so vaporous and not of their own making and I am happy with that. Thanks to the support team for their attention. It is now clear that there are areas of overlap with Android/Google/Samsung/ESET settings which may impact on each other. For example: Autofill is enabled in both Android and Google Chrome. Does Google's setting only apply to their own Chrome Password Manager or does it impact on other third party managers too? Do they clash? Does one take precedence and override the other in either enabling or disabling? And the default Password Manager has to be defined in Android Settings -> General Management -> Autofill Service, which it is to ESET in all three machines. However in Apps -> ESET Password Manager -> Defaults, it still shows as 'Not Set' and any selectable options to set it there are greyed out! There are far too many external settings to get right in order to let Chrome use EPM as its default Autofill app and I seem to be missing something somewhere. Believe me I've crawled all over all three units to find clashes in their settings and can't find anything which is obvious. Does anyone have any experience of this problem, or can you suggest anything to try? Now to the workaround solution. I installed Firefox on the problem mobile just to check the breadth of the problem and, whaddya know, it worked out of the box! So the answer seems to be clear. If Chrome gives anyone else this sort of problem, (and I can't believe I or my mobile or its settings are in any way unique), then simply ditch Chrome! It only seems to be with Android 9 so I would guess it won't be a terribly common occurrence if it ever appears again.

Thanks Marcos. I have done this now and ESET have responded immediately. We are talking and swapping info at the moment. I will make sure to come and report on any advice they give and whether we find an answer which might help others.

Hi. I have Eset Smart Security Premium on 5 PCs and laptops. It works flawlessly on all and Password Manager is very easy to use and totally reliable. I also have the Password Manager app on my own mobile phone, a Samsung Galaxy A20e running Android 11. It syncs the password store with the other devices perfectly and when I login to a site it offers the autofill option for ESET Password Manager just as it should. I have the same EPM app setup on my wife's mobile, an older Samsung Galaxy J3 running Android 9. Password Manager syncs up correctly and shows the same list of sites and login details but it absolutely refuses to allow any autofill functionality. The option for Autofill in each account in the Manager does not even show the Autofill option to tick. (I know this is normal.) In the Android system I have checked and both phones are showing System Autofill is enabled with EPM as the chosen manager. On my wife's phone I can access the login details in Password Manager itself but I then have to Copy/Paste them across manually. In my own phone, when I login to a site, entering in the Username field brings up the option to "Auto fill with ESET Password manager" which when selected then enters the correct password. Why is autofill not offering me the Eset Password Manager details in my wife's mobile as it does on my own?

The only permission I can find which is relevant is the Android setting permission to autofill. The android password manager has no option to allow or disable autofill for the app itself. I'm on Android 11 and was totally unaware of the Adaptive Battery setting. I've now switched it off for a while to check out the idea that it might just affect this issue. In fact the problem has moved on a step. After a reboot of the whole phone the Username can at least be filled in. If I tap in the Username entry box the option ESET Password Manager is offered. Tapping on that enters the Username. Still no password though and that action has no effect in the Password entry box. It still steadfastly refuses to enter the password for me. My wife has a much older phone than mine which cannot move past Android 9. She has the same problems and can't even get that same Username entry to work at all.

We have it installed now Marcos. It works - kind of! We can login to the Password Store using its email address and the list populates correctly. However, it doesn't autofill under any circumstances. There is no autofill option in the Password Manager to tick. The ability to autofill is definitely allowed in Android but Password Manager still doesn't enter the credentials itself and doesn't even offer the possible logins for you to choose from. It requires Copy and Paste across into the site. Other people seem to be finding this too from what I have read online. I'm not sure where to go from here other than sending another report to Eset themselves. If you or anyone can suggest anything else to try I would be glad to give it a go.

I've just checked in the mobile licence on Eset's site and it does show as "ESET Mobile Security Google Play". Does that affect whether I can access the Password Store from the phone?

I assume this is on the mobile you are talking about Marcos? I have a feeling I did go through Play Store though I can't be certain of that now. This is on the back of upgrading my PC installation of Internet Security Suite to Smart Security Premium in response to Eset's offer of a free upgrade until the next licence period. I was looking to replace Lastpass anyway as they had a ridiculous hike in their price for just their Manager. I would have upgraded Eset next licence date without that so it made sense to take up their offer. I use Eset in Chrome and just searched for the Download online. I guess it would probably have taken me to the Play Store. I do remember reading somewhere else that that could lead to difficulties.

I'm sure this must be a done deal by now as it seems such a normal type of requirement. Hope you can advise me and give me a starting point for the issue. I'm a long time user of Eset software and I have Smart Security Premium set up on my family's Windows PCs with a multiple user licence. I am using the Password Manager feature successfully, (Lastpass with its price hike is long gone). I would like to be able to access my Password Manager Account entries on my phone when out and about. I can't seem to get a handle on figuring out the starting point of that one. I would imagine that I would need Eset SSP installed on the mobile too but I don't think they can be on the same licence. Is this much simpler than I am imagining or is there some special requirement I have to fulfil before I can do this?

Hi. I'm upgrading from LastPass to Eset Smart Security Premium Password Manager. I have exported all of the Lastpass data to .csv file and successfully imported into Eset from that. However, Lastpass exports each entry with a "Name" field and the Eset import totally ignores that and it remains empty for every entry. I have even tried exporting from Eset, it includes a "Title" field which is completely empty, then correcting the Title fields and reimporting to Eset. It says that the import was successful but it still ignores the edited Titles. Can someone suggest where I am going wrong?

Yes! The answer is simply that I have had each of the machines logging in to Anti-Theft under the wrong credentials so they have effectively been linking with some other account, perhaps their own which means there could be a number of rogue redundant accounts knocking about in the Eset database. The answer is just to go to Setup/Security Tools and turn off Anti-Theft. You will need the credentials of the account you originally entered here when you first turned it on to allow that. When it is disabled it simply vanishes from the Anti-Theft side of the account though it stays visible in licence manager. Turning Anti-Theft back on and entering the correct credentials for your main Eset account allows it to then be seen in Anti-Theft. Once I logged in correctly all of the machines showed up in the Anti-Theft Manager page. The two rogue machines were still listed as "Suspicious" but there was now a process to relabel them as "Recovered" and remove the yellow stigma. All sorted. This has occurred purely due to my own confusion regarding the relevance of that "dummy login" which I seem to recall I read that this functionality needed. I wonder if this is meant to be a dummy Windows login which I can see I actually have? My apologies to Eset for the silly mistake. I will message their support updating them and try to remove the rogue accounts which are now not needed.

I'm getting there. It seems I misunderstood something about the setup of this function. Somewhere I know there is advice that you need a dummy email account for something. I have it inserted as the login for Anti-Theft on my machines so it seems the devices are talking to another account which I never access. I have just tried changing the Anti-Theft login on my main PC to the usual Eset account credentials and voila, the machine has appeared. I'm goping to try this with the other devices and see what comes up.

Here is a couple of screenshots of what I am seeing. The first is what I currently see when navigating to the Anti-Theft section of my account. The machines have anti-theft enabled and are reporting being active and covered in their settings but they do not appear in the anti-theft listing. The second is the listed machines under my account showing the two marked as Suspicious.. I have just found out now that there seems to be some conflict in logins which I must have caused. My licence and account is registered under one email address and, as I understood it, the anti-theft had to be based on a different email address to work as it should. If I login to anti-theft under my original account address I see the screen in the top half of the picture with no devices listed. When I login to anti-theft under the alternative email address supplied especially for that purpose I get a partial list with a couple of the non-problematic devices showing and two old devices showing expired Trial licences which have now been added legally to the current multiple licence but still seem to be hanging around here. I have removed those two now. However, the two problem devices listed as Suspicious are nowhere to be seen. I wonder if I have these registered with the incorrect email address for anti-theft meaning that function is not activated on this account? Is that a possibility?