mayowa

Thank you for your response , please find attached as requested efsw_logs_5.zip

Hello All, Today, we have noticed one of the server restart itself with a bluescreen and the troubleshoot instructs us to disable antivirus program on the same! I have attached the minidump file created during unexpected shutdown for your information EKO.zip

Dear All, After upgrading to the latest version of ESET file security on a client server manually we observed ESET features was disabled , we tried to uninstall and reinstall but still faced with the same issue Please we need advise on a work around kindly find attached document for log efsw_logs_5.zip

Dear All, Please kindly assist with a documentation with regards to the subject matter Regards

Dear All , We unable to access our ESMC web-console ,we were faced with the error below During troubleshooting we notice the tomcat service has stopped after trying to start service we encountered the error below Kindly advise on a work around , for your perusal on the log please follow the link provided below ftp://ftp.nod.sk/support/Scib ESET Log Collector log/ Awaiting your kind response as always Regards

Hello All, We running a pilot test for internal testing but encountered the error on the attached document Has anyone seen this before? If yes what are the steps on a work around Awaiting you kind response as always Regards

Dear All, During the installation of ESMC Agent we encountered the error below , please advise on a workaround Server Info during agent installation Windows server 2012 R2 64bits OS Exchange server Kindly find attached document for ESET Log Collector log emsx_logs.zip

Hello Peteyt, The PUA was enabled on the file security and ESET maximum security policy fully integrated to endpoints but we are still faced with the issues list above

Dear All, A customer File server was infiltrated with files in local drive E was hidden and folder replication with different directories When we use ESET to perform on demand scan, we were unable to stop the folder replication, but the client said other AVs like Malwarebytes and Windows defender was able to detect AutoIT malware before we quarantine it with ESET, we need analysis on Root Cause Analysis as demanded by the customer and how to stop the re-occurring infiltration and guide for future reference Please see retrieved log (ASANKO_GOLD_LOG 28.02.2020 ) on ESET FTP support folder Anticipating your kind response Regards

Dear All, ESET Management Agent setup ends prematurely during installation Please see attached document for log ELC_logs.zip

Thank you for your response Quick one is there anywhere/how we can retrieve Peer certificates (Agent,proxy,server,or CA) from the ESMC server without accessing the ESMC web-console Regards

Dear Team, We need assistance with a client, Presently they have about 8 sites each with its respective license and ESMC server managing the Endpoints in each location. Now they want to merge all the license together and manage All the Endpoints from one ESMC server in the HQ. We suggested forwarding all the traffic from the various site using the Apache Proxy as the ERA proxy has been discontinued in version 7. We need a guide(step by step) on how to achieve this (Configure the Endpoints to connect to a Central ESMC using Apache Proxy) Awaiting your kind response Best Regards

Leadway_log_2.zip

Dear All, A client called to inform us that he couldn't access ESMC console ,after troubleshooting we were faced with this pop error Leadway_log_2.zip For your perusal please kindly find attached document Regards Leadway_log_2.zip

Dear All, A Client is unable to access his esmc web console, after we tried troubleshooting we noticed the ESMC server service stops when we try to login even after when the service was started For you perusal kindly check the ESET Support FTP for a file name (LeadWay) for logs generated from the server Regards

Dear All, We are unable to deploy ESET to win8.1 OS , after trouble shooting we noticed the presence of true key installer but unable to install it Please advise on a work around , kindly find document for windows log log.rar

Dear All, A customer is unable to logon to his ESMC web-console, we noticed the the esmc server service stops when we try to access the console with the error below Error "Login Failed, Connection has failed with the state of 'Not connected'" Please kindly advice on a workaround as we have tried everything in https://support.eset.com/en/error-login-failed-connection-has-failed-with-the-state-of-not-connected-in-eset-remote-administrator-6x For you perusal please find attached document sahara.rar

Dear All, We tried installing ESET all in one installer to a windows 7 32bits OS at a client location but unable to deploy, we got an error on the AV GUI there is presence of malware that we should download ESET Specialized Cleaner We have tried the following work around but to no success Running the ESET application as an administrator Disabling user account control Uninstalling existing/3rd party anti-virus Flushing temp folder Deleting fragments and residues of 3rd Av from the registry Please kindly advise on a workaround For your perusal please find attached document for ESET Log Collector taken from one of the affected machines Waiting for your kind response to a resolution Best Regards wetransfer-e9e7c2.zip

Dear Team, Our client has ESET Security management center installed in all their 8 subsidiaries and the HQ, each managed individually with their respective Licenses They will like to have a view of all the other Endpoints from the HQ ESET Security Management Server (All subsidiaries can communicate). How can they access or view the ESMC /Endpoints in other subsidiaries from the HQ central console. Regards.

Dear All, Email spoofing integration with office 365 how does ESET handles it ? Regards

Thank you macros for your quick response -they have poor internet network connection with limited bandwidth Please what about the tempMirror folder, which is in the updfiles folder?

Dear Team, Is it possible to configure the mirror tool to pick update from the Updfiles folder or the tempMirror folder which is inside the Updfiles folder? The Issue is, we configured the ESET Endpoint Security to create a mirror update for all Endpoints. Apparently the Endpoint can update itself (updfiles folder is updated) but creating the mirror is the challenge as it gets stucked at less than 10% and the packets are dropped. Now the question: is it possible to create a mirrored update for all Endpoints (using the mirror tool) from the Updfiles folder or the tempMirror folder on the Endpoint? or Is it possible to have all the endpoints pick the updates in the tempMirror folder? (It seems to have all the update file, although it is quite large 4.5GB) Also, note that the Endpoint trying to create the mirror update and the Endpoints it is creating it for are all having (ESET Endpoint Security).

Dear All, We have ESET firewall feature found to have block an application in an organisation,even after creating exclusion for the application file path,process,port and IP from the ESMC Pees_logs.zipees_logs.ziplease kindly advise on a work around as we dont want to turn off firewall due to malware constantly trying to infiltrate the organisation endpoints For your perusal please find the link below and attached document for ESET Log Collector log https://we.tl/t-jy2cL2Ksbq

Dear All, Please anybody with experience removing adage virus ransomeware, even when EFSW 7.1 is installed and updated but still encrypts documents Regards

yes it was executed using admin account and it also part of a domain, we also did run the installer using the domain administrator privileged account