My organisation has also had this problem I reached out to Support by email, but they refused to help unless I telephoned them.
I was principally asking them an eta for an update, and to see if I could offer assistance, as I had disabled web access protection on our computers which fixed the problem, and wasn't really worried about getting it working.
I was shocked at how unhelpful tech support was. Many companies now offer support mostly by email, but Eset declined too, even though I said I prefer email. It wasn't a particularly big deal for me, but the attitude of support gave me real cause for concern. I need to trust that the organisations I use are helpful and go the extra mile to help, should I have an important issue.
The latest version was out about 8 months ago, that is a very long time to fix this serious bug and is a really poor show.
I hope this update is released soon, but have been reviewing options for when our current licence period runs out.
