[remote agent will not connect]

Agent:  v6.3.136.0

Endpoint Security: v6.4.2014.0

 

These are the versions we have been installing on all our computers, with no previous issues.  Now today, 2 new installs state that the agent has not yet tried to connect, even though Endpoint Security has been installed, and it has the latest virus def file.

 

Also, some previous installs are stating that the agent hasn't connected in 7 days, but those machines also have the latest virus def file.  Thanks.

[Win32/Bundled.Toolbar.Ask]

We are running Endpoint Security 6.4

 

This is in regards to thePotentially Unwanted Application setting.

 

Clients are reporting the Ask Toolbar as the Cause, and the various Objects it finds are many, and in many different folder locations.  Does ESET have a preferred method to deal with this Ask toolbar?  Thanks.

[Mail Security - detected threats]

One user forwarded an email to five internal recipients.  All five recipients had email intercepted by the Mail Server Filter and moved to users Outlook Infected Items folder per settings.  

 

Why didn't Mail Security intercept this incoming email initially when she received it from the external source?  Thanks.

 

 

["Error Downloading the Update"]

The solution for me via Support, was to 1)stop ERA Server via ERA Maintenance Tool  2)delete Updfiles and Mirror folders in C\ProgramData\ESET\ESET Remote Administrator\Server  3)start ERA Server  4)open ERA Console>Tools>Server options>Updates>select the Clear Update Cache check box>click Update Now

["Error Downloading the Update"]

It looks like every 2 hours our failing machines are retrying the update and failing, but like I said, if checked manually after a reboot, it fails immediately.

["Error Downloading the Update"]

If I were to reboot a machine with .2260 installed, and then manually tried to update the defs, it would fail.  I will reboot a failing machine and report the time required for it to check in and fail.  

["Error Downloading the Update"]

Here is the System Information for my machine.

 

Information on operating system

Operating system: Windows 7 Professional

Operating system version: 6.1.7601 Service Pack 1

Operating system type: 64-bit

Version of common control components: 5.82.7601

Processor: Intel® Core i5-3320M CPU @ 2.60GHz (2594 MHz)

System memory (RAM): 8056 MB

Computer description:

Time zone name: Central Daylight Time

Time zone offset: -300 min

 

Information about executive parts

Virus signature database: 13653 (20160615)

Rapid Response module: 8194 (20160615)

Update module: 1064 (20160324)

Antivirus and antispyware scanner module: 1487 (20160602)

Advanced heuristics module: 1170 (20160425)

Archive support module: 1249 (20160425)

Cleaner module: 1120 (20160401)

Anti-Stealth support module: 1098 (20160525)

Personal firewall module: 1289.5 (20160425)

Antispam module: 1029 (20141103)

ESET SysInspector module: 1259 (20160406)

Self-defense support module: 1018 (20100812)

Real-time file system protection module: 1010 (20150806)

Translation support module: 1490 (20160526)

HIPS support module: 1231 (20160606)

Internet protection module: 1226.34 (20160523)

Web content filter module: 1051 (20160412)

Advanced antispam module: 3853 (20160615)

Database module: 1082 (20160601)

 

Information about installed product

Product version: 5.0.2260.1

Product name: ESET Endpoint Security

Product language: 1033

["Error Downloading the Update"]

We have clients running .2248 and .2260, and have some of both that are not getting the definitions.  Thanks again.

["Error Downloading the Update"]

We still have this issue. Some machines will receive the latest virus definitions, while the majority will not.  Has this been stated as fixed, or is this still being worked on?  Thanks.

[licensing issue]

I have Endpoint Security installed on my machine.  I was attempting to have my client grab av updates online by entering our license credentials in the update section of my settings.  I connected ok, but my client then gave me a warning that my license is for the Endpoint Anti-virus product and it turned off my protection.  We normally have our clients update through our server, but I am testing the online method for some remote users.  Thanks.