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As requested and discussed with the Dutch distributor, this thread can be closed. Our distributor will put in a feature enhancement request and file the complaints formally

I've tried contacting the distributor / ESET directly in The Netherlands and got an answer they can't do a lot about it, except for splitting the licenses, making it more expensive than it was and than it was quoted for to our customer. The decision of our company will not be made just by me, but by our team after doing a re-evaluation and comparing it with various other vendors. That's how it always works at the company that I work for I'm definitely not upset about the issue, nor will get upset about it. There's plenty of worse and bigger things in live then an antivirus vendor. All I'm trying to tell here is that ESET will have a good reseller that will leave, due to them making decisions we don't agree with, as this has been discussed with my colleagues already, but because we used to love the product so much for it's simplicity (we've been a reseller for 7+ years now) and that we don't like switching every year, we like to give them a chance to rectify it. Also ESET Endpoint Antivirus 6 is fine, there's nothing wrong with it at all. It's the ESET Remote Administrator that's the problem, because version 6 is simply horrible. But that's a tool that I use almost daily (seeing that I regularly perform maintenance at different customers) and then I need a quick solution. Hopefulyl someone useful will respond or contact us on an intl. level, as sales can't do a lot in The Netherlands for AFAIK right now.

Dear sir/miss, Recently we've had a customer where we renewed the licensing. We always used to buy the ESET Small Business Bundle, however this changed to the ESET Secure Business bundle. We have a customer where which has 25 PC's, but 75 mailboxes. We usually purchased this for 25 PC's. The quota that we were allowed to go over with this license was 150%. Now we've ordered ESET Secure Business for 25 users, but only receive a license for 30 mailboxes?! We were NEVER notified that there would be internal licensing changes. This is simply ridiculous! We never walked into this issue before, because most of our customers that have 20 PC's have around the same amount of mailboxes, but this is an exception. Recently I've already made a post, showing we're not that happy with ESET Remote Administrator 6: https://forum.eset.com/topic/6478-major-eset-remote-administrator-6-problems-questions-not-smb-ready-not-satisfied/. But with licensing issues like this it's simply ridiculous. If this issue does not get resolved, we'll switch all our 120+ customers (from which some companies have 50 - 100 PC's!) over time to another antivirus vendor/solution.

We will wait for ESET Remote Administrator 5.3 then. We will not upgrade to ESET Remote Administrator 6.x anytime soon. Version 6 is horrible in management, not to mention incredibily inefficient with system resources and just does not suffice for us. Who on earth uses Java (Apache Tomcat) as a webservice for local maintenance tasks. A small HTTP server would've been more than sufficient. It's like VMware moving to Adobe Flash for it's management GUI for VMware vShpere, while the whole world is moving away from Adobe Flash for having more holes than swiss cheese.

I've discussed this internally and that's what we'll do too for all of our customers. We'll stay on ESET Endpoint Antivirus 5 for now and see what happens. If they didn't change anything by the end of 2016, we'll take our security solution into re-evaluation in 2016 and we'll likely switch to another antivirus vendor in 2017.

I've also watched the YouTube videos twice already, but there's also no explanation on how I can configure certain settings during the installation of the package (like I'm able to by deploying the MSI with an XML configuration file), like Remote Administrator server, Update server, Client password etc. The installation is also very inefficient because you need to go to each PC to reboot it, to have a script run at start up, that downloads the agent and after the agent is downloaded and installed, you still need to deploy the antivirus and (presumably, cause I can't find anything regarding pushing configuration automatically) configure tasks to push the client specific settings. That's very inefficient.

Perhap this is a solution for Enterprise deployments (which I doubt seriously), who have internal dedicated IT personnel that have the time to create custom scripts or MST files. This is still way too complicated for relatively simple SMB deployments. We've got 100's of customers to serve with different setups, thus requiring different scripts. We don't have the time to be writing custom scripts for each customer, neither the customers will pay for the extra time that is used for deployment and adaptions. Why does it have to be so complicated? I'm definitely comfortable scripting, but not for a solution like this. It used to be SO easy, by just editing the XML with the provided GUI and producing an MSI file with configuration, attaching it to the "Active Directory -> Software Installation" and have the software deploy automatically through Active Directory with configuration. We were basically be able to just edit the configuration (XML) file, change the username, password and server name and, import it at another customer site and we were done. We're supposed to be getting away from scripting, but this software seems to go towards scripting. Forgot to mention that the GUI sometimes responds horribly slow and is lagging of the new ESET Remote Administrator. Is there any reason why this GUI can respond so horribly slow, while the old GUI is just a native Microsoft Windows GUI and is incredibly fast and responsive?

Hello all, I've recently started to try ESET Remote Administrator 6 at one of of the company's customer sites and would like to report that this software is a major PITA to use and even install (cause the installation gave A LOT of problems). Our SMB company has A LOT of SMB customers varying from 5 up to 200 users. All of these customers are using ESET Endpoint Protection Standard or ESET Endpoint Secure Business. Sadly version 6 of the ESET Remote Administrator software has been a major pain-in-the- experience so far. If this experience continues, we will re-evaluate our decision for using ESET as a security solution and look at alternatives, cause this is software we really need and makes life for maintenance easy. Is there any way that I can deploy ESET Endpoint Antivirus 6 packages using ESET Remote Administrator 5? Cause whenever I try to create an MSI package with configuration file for ESET Endpoint Antivirus 6, it shows me "Error: 10055", when trying to create an MSI file with configuration, yet we would like to migrate at least the clients in an easy way to ESET Endpoint Antivirus 6. Until when is ESET Remote Administrator 5 supported? One of the major reasons we love and we use ESET is because: - ESET Remote Administrator 5 is extremely easy to us; - ESET Remote Administrator 5 has NO siginificant system requirements. A lot of our customers have budget servers, running an extra MSSQL Express instance, an Apache Tomcat Server and even more software for managing antivirus is simply ridiculous; - ESET Remote Administrator 5 is a KISS (Keep IT Simple, Stupid) principle for me and my colleagues; - Is there AN EASY and RAPID way to deploy an MSI package with configuration file through the Microsoft Active Directory using Remote Administrator 6? Because I've read the procedures on how to configure it and tried it with ESET Remote Administrator 6, but it seems like a extremely complicated NASA formula for deploying and managing simple antivirus software at customer sites, which is simply ridiculous. Though we've been an extremely happy customer for the last 8 years (we've started using the software in 2007) and continued to use it loyally, we're definitely not satisfied with version 6 of the Remote Administrator software. If we would really need to deploy ESET Remote Administrator 6 (once version 5 is discontinued) with it's exremely high memory usage, requiring a SQL database, Apache Tomcat server and other useless software, we will re-evaluate our decision and look for an alternative security solutions and likely will switch all of our customers on the long term, which are 150+ customers, with an average of 50 - 100 users! So that's A LOT of licenses. Kind Regards