[eset fails to launch secure browser]

eset has stopped launching the secure browser to CIBC bank.  The secure browser is successfully launched to BMO bank.

my environment is:

eset = 12.1.31.0

windows 10 = 1809

chrome = 73.0.3683.86 

CIBC URL = https://www.cibc.com/en/personal-banking/ways-to-bank/online-services.html

Please check and advise

[Only the "Phantom" account accessible after Anti Theft test]

Thanks Gonzalo.  Repeating the process as you suggested corrected the issue.

 

you help is most appreciated !

[Only the "Phantom" account accessible after Anti Theft test]

I tested the anti-theft function on my daughter's laptop by click the "My device is missing" button in the Anti-Theft management web protal. The laptop rebooted into the phantom account.  I attempted to restore it normal by click the "I recovered my device" but only the phantom account is displayed at login.  The laptop shows "not missing" in the Anti-Theft management portal, however I continue to see new screen captures and webcam snapshots every 10 minutes.


desperate to restore access to main account!

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[Computer locked out after using Anti-Theft]

I'm having a similar problem.  I tested the anti-theft on my daughters laptop which resulted in her laptop restarting and coming up with only the phantom account. 

I changed status back to not missing but I only the phantom account is available from the login screen.

 

please advise how to restore the original account.

 

Thanks!