nshalihin

I have uninstalled Sonic Studio but the issue persists. I went to uninstall Sonic Radar 3 as well and it turns out ESET now is available after restart. I did several restarts to replicate the issue and ESET window is available each time. Sonic Radar 3/Studio was the problematic program, thank you.

I have checked it is not being hidden. The program icon is just not there. I also have the program pinned in the taskbar. When I click on it, there will be a loading wheel next to my cursor for a few seconds but nothing happens, the app will just refuse to open.

Hi, I have not received any update for a fix from technical support yet. In fact, I am puzzled on why I was given a new support ticket which I did not open. I assume it was submitted by Tech Support. Case type: (Obsolete) Other issue with ESET product Case issue: Not Specified Subject: License Username: EAV-04270XXXXX Issue description: License Username: EAV-04270XXXXX The ESET Smart Security Premium icon does not appear on the system tray, and app window will not open after clicking from the Windows Start Menu. I have tried uninstalling and reinstalling using the usual method, but the problem persists. Expected Behaviour: NIL Steps taken so far: 1. I have tried uninstalling using the Uninstaller Tool in Safe Mode, same issue. 2. Windows Security indicates that ESET Security is turned on. 3. ESET SysInspector and SafeBanking and Browsing is working fine. The Window appear when clicked on start menu or desktop. 4. I am using Windows 11. At this point, I have no clue what is happening, and I assume it could be the 17.1.11.0 app build. Steps to reproduce: NIL Version: 17.0 Product: ESET Smart Security Premium Operating system: TSI Ticket Code: PL417-OMLJ1 RefID: ref:!00D0Y01lCTe.!500Vk039Ffd:ref

I have run Log Collector and sent it to Technical Support as well. Will update the outcome.

I have used ESET since 2012 with absolutely no issues. Now that I have upgraded to HOME Security Premium for a year this is the first time I encountered an issue with 17.1.11.0 which I have never had before. The HOME Security Premium icon does not appear on the system tray, and app window will not open after clicking from the Windows Start Menu. I have tried uninstalling and reinstalling using the usual method, but the problem persists. I have tried uninstalling using the Uninstaller Tool in Safe Mode, same issue. Windows Security indicates that ESET Security is turned on. ESET SysInspector and SafeBanking and Browsing is working fine. The Window appear when clicked on start menu or desktop. I am using Windows 11. At this point, I have no clue what is happening, and I assume it could be the 17.1.11.0 app build.