Snadraz

Really struggling with this program, got tallked into it and now regretting it. I think we are paying 2 separate accounts for the same thing. We have just replaced our computer the old one has been disposed of, can't figure out how to install it on the new one, its taken me dozens of goes just trying to do the key captcha. For goodness sake!!!!!! Is this a New Zealand company? How do I get help? Is there a helpline?