Rafal96

Hi, yes machines outside the network have access, but only on port 3128, ICMP, etc. are disabled. At the moment, we have ESET Protect and ESET Bridge on a separate server in the same subnet. In ESET Protect, I see the ESET Bridge server, and there is communication between them on port 2222. However, there is still an issue with communication from computers outside the network

I have Eset Protect 11 server running on Rocky Linux, in the same subnet I have an Ubuntu proxy server with Eset Bridge installed on it. The proxy server is accessible from an external network under a domain name. The task is that computers, in the agent's policy, have the address of the proxy server with Eset Bridge configured, and when they are outside the network, they should communicate with the Eset Protect server through the proxy server. Unfortunately, it doesn't work, can anyone tell me what I need to configure? When adding a policy in Eset Bridge, it shows me the message 'Eset Bridge status not installed'. Does Eset Bridge need to be installed on the Eset Protect server? I don't fully understand how this mechanism works. If I have a clean computer and I'm outside the local network and install the agent on it, provide the agent and server certificates, and configure the Eset proxy, should it communicate? Should the first communication take place on the local network? Below are the logs from the computer located outside the network.

Hello, recently we have migrated the database from the previous ESET Protect 9 server on CentOS to a new ESET Protect 11 server running on Rocky Linux, while keeping the previous addressing. However, as a result, I would like to report an issue regarding the connection of the ESET Business Account license. When attempting to add a new license through the ESET Business account, we receive an error message, which I have detailed in the attached file. The same occurs when trying to add a license key. In the attachment, there is a screenshot from Wireshark. Please provide technical support in resolving this matter. Thank you.

Hi, I did it by moving the database from version 9 to 10, then from 10 to 11 (CentOS), then from 11 (CentOS) to 11 (Rocky) and it worked. The issue can be closed.

I was convinced that it was too big of a leap, so I set up ESET Protect server 9, went through all the steps again, and it worked. Unfortunately, after migrating the database from version 9 to 11 and configuring it, the problem is occurring again. I am attaching an image.

Hello, I am having an issue with installing the new Eset Protect server. I downloaded the "ESET PROTECT Virtual Appliances" image for Vmware. I started the system, configured the network, etc. I transferred the database from the old Eset Protect 8.0 server without any issues along the way. I shut down the old server and configured the new one through the browser. Unfortunately, after configuration (I used the same password for the database as on the old server, set up the same addressing, etc.), the system doesn't start up, it gets stuck at the step 'Starting ESET Protect Server'. What could be the cause of this? Thank you in advance for your help. I am attaching a photo of the issue.