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StructuralEngineer

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  1. I should add that There is no problem after uninstalling Nod32 and reinstalling Eset Internet Security. It seems strange but I guess the problem was about firewall rules that I created in years by using interactive mode.
  2. For test3 everythings seems normal. After installing nod32, I restared my PC two times and no black screen duration occured.
  3. I encountered with long black screen at task1 and I' m sending dump file for this task. For task2 black screen durations seemed pretty short and normal at my two restart trial. Test1 memory dump file: https://drive.google.com/file/d/1NgvTb4e6xiSebD8Zp4Vq5luvxb7B3chD/view?usp=sharing
  4. Eset log collector files after enabling HIPS with Log all blocked operations option is enabled: First reboot with a shorter black screen duration time: https://drive.google.com/file/d/11rlTeLYKKTwYfqGt-z6xmWsiARoyRgAq/view?usp=sharing Second reboot with a little bit longer screen duration time and delayed eset services opening time: https://drive.google.com/file/d/15WFNnXiwMTOPFPD_7z4tvNcUqeND_136/view?usp=sharing
  5. I couldn't reproduce black screen problem by enablings HIPS at the begining. Then I realized that I uninstalled samsung magician tool before I disabled HIPS. So inorder to reproduce the black screen problem , I reinstalled samsung magician tool. After some reboot I able to reproduce the problem and took a dump file in a long black screen. This time disabling DBI to get rid of black screen wasn't enough. So I had to disable HIPS. Apart from these details There is also a lagging problem of ESET services in my PC. When I login to windows, ESET logo shows up little late (10-15 seconds) and starting of eset services like firewall takes additional 30-60 seconds. I took a screen shot during this period. And also during this period I can't start any application in my computer including start menu. They freeze, and multiple clicking results in a delayed open these apps with multiple instances. So I think I have bigger problem than black screen. Dump file: https://drive.google.com/file/d/1DvOc4nNBhEGwX6qfMiNZEJD0L0KfJzJr/view?usp=sharing
  6. @Marcos as you suggested I enabled HIPS and disabled Deep Behavioral Inspection. I restarted the computer twice and did not encounter the black screen problem.
  7. Hello, I' m posting the mail that I sent to support@helpdesk.eset.com 4 days ago. "Recently I have migrated my windows 10 to a new m2 ssd drive (Samsung NVMe SSD 980). Old one was a normal SSD. After migration, I noticed a long black screen duration (10 to 30 seconds) time before windows login at nearly each boot. After many tries (changing used sata slots, updating drivers, removing other storage drives from the system, migrating to old ssd by using a recovey image) I have found that If my new SSD is connected, there is no way to get rid of this black screen delay except uninstalling Eset Internet Security. When I unistalled Eset Internet Security, boot time returned to normal. I want to use both my new ssd and Eset Internet Security. So please fix this problem." Additionaly after this mail I disabled HIPS from eset advanced options and black screen duration decreased dramatically. I' m sending eset log file link since its size I couldn't add as an attachment. https://drive.google.com/file/d/1SJSBEXHDC-qhvw5siBP_Qee5yyb8EwK8/view?usp=sharing Thanks & Regards.
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