michael13

Thanks to all. I have completely reset my computer to the state it was in before I purchased it. I was able to do this turning it on, and in the middle of the startup process I held the power button to force it to shut off in mid start-up. I did this a couple of times. Then I started up and it gave me the option to launch the trouble shooter. I did, and from there it was straight forward to completely reset the computer.

Thanks. How do I restore it from recovery?

I've got a brand new computer. Just took it out of the box. Came with windows 10 pre installed. It worked fine, I did a couple of things. Then I installed the ESET smart security software. About 30 seconds later the computer froze. Maybe the timing is just a coincidence, and the two have nothing to do with each other, but I suspect that it's no coincidence. Now nothing works. I can move the cursor on screen but clicking on things has no effect. The keyboard has no effect. Ctr+alt+del does nothing. I kill the power and restart but once windows loads it is immediately frozen. I can't get it to launch in safe mode. I can't do anything. Advice?

I just bought a brand new computer. Took it out of the box two hours ago. It came with windows 10 pre installed. It was working fine. Then I installed Eset Smart Security. And within a couple of minutes the whole computer froze up. Now it won't let me do anything. Key strokes don't worse. The cursor moves around on screen but nothing is clickable. Ctr+alt+del doesn't work. I've done a hard shut down several times but as soon as it starts up again it freezes right away. It's possible that the freezing problem, and the fact that I just installed the security program are unrelated, and the timing is just coincidence. But I suspect it may be more than coincidence. Ideas?