[Era agent 6.2.11.0 causing computers to freeze]

Hi Macros/Eset

According to this Thread it seems that the hot fix does fix the issue, I have not tested it myself, as I can't make my paid customers beta test the product further, as they are angry enough already. however it is also not a suitable solution for us. We have a lot of customers running Eset, and I can not recommend them to download and install a request only hot fix that Microsoft says needs more testing, on all their computers and servers. Also I won't even think about the time required to do this. It is a lot easier to switch to another AV product, that actually do work.

I think that this is a very big issue, that Eset do not really care about. I think we can safely assume that this currently affecting several thousands of computers every day, with a lot of frustration and angry users. At the moment I would rather recommend users to run without antivirus, as this has a much lower chance of making their computers unusable, than running the current version of Eset. This is very bad.

This case is proof of bad quality control, and also shows that Eset does not really care about the users. If you did, you would have test the product better, maybe even with a beta version, and if the issue went unnoticed doing the beta, pulled the update and rereleased the old version until you fixed the issue.

A lot of things went wrong when you released version 6, buggy as it was, missing important features of the old version, and introducing much more complexity without any new important new features. And now it is just getting even worse.

Pointing fingers at Microsoft does not help at all. It may be their product having a bug, however every day you get more users running the new version, and all of them will experience this issue, and as reported by davidpitt even your own support is denying this issue. Also the old version 5/6 works without crashing the computers, and so does all other AV vendors, so it is clearly possible to work around the issue.

Can we atleast get Eset to admit that there is a bug, that are making their customers computers almost unusable?

Hi Rekun:

 

I totally agree with you , as i do have same problems , but still can't find the solution,  customers complained everyday and blamed me to choose this unstable product version 6.

i did send email to ESET support , but have not get any feedback yet. 

[Eset Smart Security causes Windows 7 to freeze....]

Hello flycloud. We've all been there, I understand. We all try to help each other. So if you're getting a dead end thru proper channels, don't hesitate to come here. Maybe I can't solve your issues but we can find someone who can.

 

 

Take care my friend! 

Thank you , Tom .

[Eset Smart Security causes Windows 7 to freeze....]

Gee lets see, this post originated almost 2 years ago. And you come onboard 2 days ago.

 

You claim to be using V6.0. The current version is 8.0.319.0 (with 9 right around the corner). Why haven't you updated your version to see if it helps your situation?

 

It is easy to make claims which include "a lot" of users. Well I am a user for many years and I have not had any issues at all. I am not part of your "count".

 

Should you want to have an adult discussion, then post. Many questions have been answered in the years I've been on this forum.

 

Best wishes.

Hi Tom:

 

Sorry , I lost my temper as recently i deployed Eset endpoint 6.2.2021.0 via era , i did check both era and endpoint are latest version, but some of the client computer freeze randomly, i try to contact ESET support , but never  get any feedback .

 

cheers

[So ESET won't load .... startup or otherwise]

Hi Marco:

 

Recently i deployed  eset endpoint 6 to my company computers via era, 

Some of my company client computer ESET will not auto-start, i can see the krn.exe but not egui.exe. and not able to open the main gui via the shortcut in the Start menu or even run as administrator.

And after i log off the computer, it's not able to restart(have to force restart ) and sometimes freeze during we use the computer .

Could you please help

 

thank you