[BSOD on Dell Pc's]

Thanks @itman for that

 

[BSOD on Dell Pc's]

Hi

i am not reproducing the crash as it may cause the user to lose data.  

this previously happened to us in August with a number of clients and on contacting our supplier i was told this has never happened before but on reading different eset forums i can see that ESET has caused BSOD after updating.

I would appreciate if you could check the eset logs from the 2 different pcs that i have supplied to see what caused this issue.

Thanks

 

 

[BSOD on Dell Pc's]

please see  memory dump logs as requested and eset log collector from the second pc that crashed on me.

thanks

 

110623-5781-01.zip ees_logs (1).zip

[BSOD on Dell Pc's]

Hi

I have been pushing out update to the latest version of ESET (10.1.2058.0) to our clients.  However i have got a call from 2 clients to report that their pcs blue screened and crashed.  

I have the ESET logs from one of the pcs attached, i do not have access to the other pc yet.  

Can you please check this for me as i am now afraid to push out the update to our other clients in case they have issues

Edit:  i have added the error that i got on the pc after running WhoCrashed on it.

 

 

ees_logs.zip