Leon Roese

Hello, my new colleague cannot login to the Eset Protect Console. She gets this error: Login failed: Communication Error: Authentication failed. Her Password is correct, when she puts in a wrong password then another error message appears. Any Ideas? Best regards. Leon

Hello AANdrejko, thanks very much for your help it has been the 3rd party UEFI CA. Unfortunatly Lenovo has it deactivated by default so we have to touch every Laptop that we want to encrypt. But now it is working fine. Thanks A Lot again! With best regards. Leon

Hello AANdrejko, Actually I don't think that thinkpad has the bios option because it has not even a raid controller. I opened a ticket already two days ago but no one has contacted me. I opened a new one today also. Shouldn't I get normaly a mail that a new ticket has opened? Because I got no. Best regards and thanks for everything!

Hello AAndrejko, I' ve booted with the stick now and it tells me, there was an error at the enumeration of the drives. I still cannot boot. So what is the way to go now? best regards Leon

Hello AAndrejko, thanks for your quick reply. Unfortunatly I can't do that because I cannot generate a Restoration file in the protect center, which is required for the encryption recovery utility. The status of the computer in the protect center is that the encryption is not active. Shall I open a support ticket anyways? best regards Leon

Hi, I 've got the problem that I activate the full disk encryption and then the computer requires a reboot to set the password and so on. The problem is that the window to set the password does not shows up but also I am not able to boot from the windows boot manager anymore.