[Software Install - Package list empty...]

I forgot to reply to Moderators, but of course I did restart my server OS so as ERAS service with no luck, the package list in my client task remains empty...

[Software Install - Package list empty...]

Could you redirect my issue to developers ? Following other topics on the forum, it looks like I'm not the only one having this issue !

[Software Install - Package list empty...]

Hi guys,

 

I'm migrating our Nod32 environment from release 5 to 6.

We use ERA Server and Enpoint Antivirus.

 

I did install ERA6 6.1.530 server and 6.1.334 web console which I believe are the latest releases available for now.

 

All good for the setup and configuration I figured out everything except for the Client Deployment !

When I set up the Software Install task, I'm stuck at the point where I have to specify "Package to Install" and when I click to "Choose package" I'm redirected to a window with No Data Available so it's an empty package list...

 

No issue to contact "hxxp://repository.eset.com/v1/"repository, here is a part of my Server trace.log :

 

2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Processing repository synchronization request

2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Synchronizing with remote repository

2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/'

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Finished repository synchronization

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.windows"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ees.windows"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.efs.windows_core"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.efs.windows"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.kerio"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.lotus"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.exchange"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.es.ms_sharepoint"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.es.linux"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.mac"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ees.mac"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.linux"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eslc.linux"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.era.rdsensor"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Software_Status log with 0 package

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Agent_Status with: {"ProductID":"com.eset.apps.business.era.agent","EraServer":{"Package":"com.eset.apps.business.era.server.linux","Version":"1688854189965312"}}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Agent_Status log with 3 package

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Server_Status with: {"ProductID":"com.eset.apps.business.era.server.linux","Base":"1688854189965312"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages of this instance for Repository_Server_Status with: {"ProductID":"com.eset.apps.business.era.server.linux","RequestedVersion":"6.1.530.0"}

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Server_Status log with 1 packages

2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Processing version check report response

 

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}'

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.530.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.450.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.336.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}'

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.444.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.365.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.265.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}'

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.530.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.450.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.336.0

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.server.linux","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}'

2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.server.linux","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Server' with version: 6.1.530.0

 

 

Could you please help me to figure out what is the issue here ? Aren't delivering "ESET Endpoint Antivirus for Windows" package from your repository ?

Or I'd need to use the option "Install by direct package URL" ?

 

I don't like the idea of having this deployed by GPO, this is a workaround and the product should deliver the feature as developed for.

 

Thanks in advance.

John

[Client installation package list is empty]

I do have the same issue here with a fresh installation of ERA Server 6.1.530 with Webconsole 6.1.334...I was also happy with Era 5 but this is starting to bug me a little...