Good evening dear Marcos.
I contacted the technical team in São Paulo, Brazil and will wait for a response from them.
I was going to try to do one thing and I don't know if it would work that would be the following.
The version that failed at the time of the update was 9.1 and even when downloading this version from the eset website, it says that the IDs are not the same.
I believe this ID is generated in the image when it is downloaded as a means of security to avoid stealing its database and using it in any vmware with version 9.1 if I'm not mistaken.
So since I no longer have this image that the server was created at the time, I thought of performing a factory reset on the vmware and configuring it and then uploading the backup I have to see if it will recognize the vmware ID correctly.
That's what I was going to do, but I received a response from a friend here at eset, Aryeh Goretsky, who specializes in windows and gave me the contact details of this team in São Paulo.
But if the team does not have a solution, I will carry out this factory reset procedure to recognize the ID, since the machine will be damaged and I will have to upload the 10.1 image and run remote tools on the network to update and recognize it the endpoints.