This is Josh,I represent Usoris Systems, LLC. The developers of "Remote Utilities' remote access software.
I've sent multiple FalsePositives emails to Eset (weekly) dating back as long as April 29 and I have never, not even once received a reply from samples@eset.com. At first we thought we may have not followed the correct instructions in sending the samples but even after following word for word, we feel ESET has been deliberately ignoring our emails.
We have even reached out to local regional ESET offices and at least they have had the courtesy to reply but yet are unable to assist us i