The first :
I purchased a 3-year 1-user license, but I made a mistake when filling in the valid email. My valid email is: axxxxxxm@gmail.com . But the wrong email address I filled in is: axxxxxxm@mail.com. Yes, I missed a "G". I consulted the licensee in my location, and they replied that they did not have permission to modify it and needed help from the headquarters. And then this is where the disaster begins. . . . . . Now I need help to correct my license valid email address so that I can activate and use it normally. I hope a technician can communicate with me
And then :
I have 2 points that must be criticized, both disastrous. 1. ESET headquarters does not have email contact information, and other general agents around the world have email address, but when encountering things that agents do not have authority, users cannot find the headquarters for effective communication, which is fatal! ! ! It makes me feel that ESET headquarters has no after-sales service. 2. When the user’s binding authorization email address is incorrectly filled in, the regional agent has no authority to modify it, and I asked the regional general agent for the contact information of ESET’s headquarters, but the regional agent customer actually said no, and the customer service did not know the contact information of the headquarters at all? ? ? This makes me doubt the professionalism of your customer service. Does the customer service know the contact information of the superior? ? ? Not only is this fatal, it is catastrophic.