Hassan Y Abdelsalam

I have no idea why is this happening, I just clicked the button on the software window which redirected me to the web page where I made my payment. If this is not the right page to purchase/renew the license then it’s not my fault at all, the software redirects to a wrong page! The prices were in USD for sure, my bank deducted the amount in our local currency +10% commission as this is a foreign currency payment. And by the way, last year I purchased my license normally and received my key and received the following message: ”Your card ending **2945 was charged at ESET WWW.ESET.COM with 51.99USD on 03-01-2022 New available limit ****** EGP.” Now, what’s the right link I should purchase from?

Yes, the payment page showed that payment is unsuccessful although I received the message from my bank, so I should expect a refund soon?

I used a different email address and my company details for invoicing.

Here’s the SMS I received from my bank: your Card **6520 was charged by EGP 2364.85 at ESET WWW ESET COM-SAN DIEGO-USA on 16/01/2023 , New available balance 2986.01 EGP. To know more about our cards installment plans Call 16668 I didn’t receive any emails after I have done the payment. I have checked my bank statement and the payment is deducted, it’s not on hold or refunded, so this payment is definitely in your account.

I didn’t receive payment confirmation, just a message from my bank!

Checked with my bank, it’s confirmed.

So what should I do now? How to get my money back?

I purchased through ME yes, the card was charged at ESET WWW ESET COM-SAN DIEGO-USA on 16/01/2023 i tried to contact them but never received any response to my email, do they have a phone number or a specific contact person I should talk to?

Hello, I was trying to renew my license yesterday, the payment portal charged my card with 79$ but the screen show that payment failed. I contacted my bank and they informed that the amount was charged by ESET but I never received confirmation neither license. I don’t know how to contact you!