Poyraz

So I have a 3 year license for Internet Security which is still valid, but after i factory-reseted my device it suddenly tells me that my license is "overused" even though ESET Home says the license is available, any help? (And yes, I did in fact try methods shown in the support page but none worked) https://imgur.com/YYnry6A https://imgur.com/oogWsLg