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Heterz

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  1. Upvote
    Heterz
    Heterz gave kudos to Kstainton in Full disk Encryption error: your computer is already encrypted by Bitlocker   
    Hi @Heterz,
    Thank you for letting us know, I suspect Bitlocker automatically encrypted your main HDD for the following reason as stated on one of their articles:
    "BitLocker automatic device encryption uses BitLocker drive encryption technology to automatically encrypt internal drives after the user completes the Out Of Box Experience (OOBE) on Modern Standby or HSTI-compliant hardware."
    Source: https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/oem-bitlocker
    Thank you.
    Kieran
  2. Upvote
    Heterz
    Heterz gave kudos to Kstainton in Full disk Encryption error: your computer is already encrypted by Bitlocker   
    Hi @Heterz,
    May I ask you to do the following for me just to confirm that BitLocker is indeed disabled on your machine:
    Open an Elevated Command Prompt Enter 'manage-bde -status' Send us a screenshot of the output please? If we confirm that BitLocker is in fact 100% decrypted, we will need to request additional logging (https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool) and support case to be submitted to your local ESET Support Office via the following link: https://www.eset.com/int/support/contact/
    Thank you,
    Kieran
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