I'm currently attempting to update my Smart Security 8 version 8.0.304.0 to 8.0.312.0 and I'm running into an installation error.
The update program launches and executes the following steps:
1. Gathers info
2. Prepares to remove old version
3. It then attempts to install the updated version but instead presents the following error message: "The specified account already exists" and the upgrade program then backs out of the upgrade process.
I've experienced this problem for the past couple months and every time I receive a message to upgrade to the new version, I go through the same process and end up with the same error result.
Hopefully someone can shed some light on what's causing this problem.
Thanks!